Shanna Turner
SILVER SPRING,MD
Summary
Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Goodwill Excel Center
10.2020 - 05.2024
- Provides administrative support to ensure efficient office operations
- Maintains physical and digital filing systems
- Inputs and updates information in databases and spreadsheets
- Presents a positive and professional image for the organization
- Uses word processing and presentation software to create and edit documents.
Administrative Assistant
Warner Bros Discovery
02.2017 - 10.2020
- Liaised between clients and vendors and maintained effective lines of communication
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates
- Assisted coworkers and staff members with special tasks daily
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Laureate Education
11.2015 - 02.2017
- Liaised between clients and vendors and maintained effective lines of communication
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administrative Assistant
W.R. Grace
01.2012 - 11.2015
- Liaised between clients and vendors and maintained effective lines of communication
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Administrative Assistant
Mid County Recreation
06.2003 - 01.2012
- Liaised between clients and vendors and maintained effective lines of communication
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates
- Assisted coworkers and staff members with special tasks daily
- Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors
- Performed research to collect and record industry data.
Education
Child Development: Early Childhood Education -
Penn Foster College
Scottsdale, AZ02.2013
High School Diploma - undefined
Frank .W. Ballou High School
Washington, DC06.1991
Skills
- Internal Communications
- Maintain customer database
- Distributing mail
- Schedule Management
- Maintain contact list
- Organizes / maintains department files
- Answer/ direct phone calls
- Maintain office supplies
- Microsoft Office/ teamProducing correspondence/ documents
- Customer Relations
- Greeting visitors
- Administrative Support
- Attention to detail
- Scheduling
- Book travel arrangements
- Customer service
- Appointment Scheduling
- Calendar Management
- Filing
- Invoice Processing
- Spreadsheet Management
- Computer Proficiency
- Meeting planning
- Clerical Support
- Mail handling
- Office Administration
- Document Control
- Multi-line phone proficiency
- Customer and client relations
Timeline
Administrative Assistant
Goodwill Excel Center
10.2020 - 05.2024
Administrative Assistant
Warner Bros Discovery
02.2017 - 10.2020
Administrative Assistant
Laureate Education
11.2015 - 02.2017
Administrative Assistant
W.R. Grace
01.2012 - 11.2015
Administrative Assistant
Mid County Recreation
06.2003 - 01.2012
Child Development: Early Childhood Education -
Penn Foster College
High School Diploma - undefined
Frank .W. Ballou High School
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