Shontael Allen

Houston

Summary

Results‑driven professional with extensive experience at Igloo Products, specializing in productivity optimization and line troubleshooting. Recognized for strong attention to detail and a proven ability to train and mentor teams, improving operational efficiency and supporting a positive, collaborative work environment. Skilled in inventory management and committed to maintaining rigorous safety standards to ensure smooth, reliable production flow.

Overview

years of professional experience

Work History

Sr. Line Lead / Floor Coordinator

Igloo Products

Katy

11.2013 - Current

Oversaw daily production operations and ensured adherence to quality standards.
Trained, directed and mentored team members on best practices and safety protocols.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Resolved technical issues to reduce downtime and maintain production flow.
Organized and maintained work areas while removing safety hazards to support a productive workplace.
Collaborated with manager on performance-related issues and conducted employee performance reviews to enhance team effectiveness.
Facilitated conflict resolution to foster respectful communication and sustain a positive, professional environment.

Assembly Production Operator

Alcon

10.2010 - 10.2013

Assembled components with minimal supervision, exceeding expected project milestones.
Utilized diagrams and illustrations to ensure precise unit assembly.
Monitored production to ensure quality standards and timely task completion.
Coordinated with departments to ensure project completion within deadlines.
Organized workstations to enhance productivity and maintain focus on deadlines.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Relief Shift Manager

Public Storage

07.2004 - 10.2010

Coordinated assignments to enhance operational excellence and team alignment.
Trained and coached employees on practices and procedures to improve performance.
Evaluated employee performance and provided constructive feedback to develop skills.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Answered customer questions and provided immediate assistance to deliver exemplary service.

Education

Associate of Science -

Houston Community College

Houston, TX

06-2002

High School Diploma -

Hastings High School