Shannay Dobyna
Charlotte,NC
Summary
Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional.
Overview
11
11
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
Gastonia, North Carolina
10.2024 - Current
- Loaded and unloaded mail containers from trucks and delivery vehicles.
- Maintained cleanliness and organization of work areas throughout shifts.
- Followed safety protocols to ensure secure handling of mail items.
- Organized outgoing mail into designated bins according to postal regulations.
- Operated forklift to transport materials within warehouse efficiently.
- Conducted daily safety checks on forklift equipment and reported issues.
- Loaded pallets onto trailers for shipment.
Retail Sales Associate
Spectrum
Charlotte, North Carolina
08.2023 - 10.2024
- Greeted customers upon entering the store and provided assistance.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management including restocking and shipment processing.
- Conducted daily cash register reconciliations and reported discrepancies promptly.
- Assisted customers with finding the right product for their needs.
Shift Supervisor
T Mobile
Concord, North Carolina
10.2020 - 08.2023
- Coordinated training programs for new staff and existing team members.
- Managed inventory control and ensured proper stock levels were maintained.
- Resolved employee conflicts and fostered a positive work environment.
- Recruited, trained, mentored, coached, and evaluated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies, job duties, and performance expectations.
Clerk
United States Postal Service, USPS
Charlotte, North Carolina
11.2014 - 10.2020
- Utilized computer software programs to create reports, labels, forms.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered data into computer systems accurately and efficiently.
- Operated mail processing equipment to streamline sorting and delivery tasks.
- Sorted and distributed incoming mail according to predetermined routing procedures.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2010
Some College (No Degree) - Criminal Science
Strayer University
Concord, North CarolinaSkills
- Forklift operation
- Time management
- Effective communication
- Employee training
- Conflict resolution
- Team collaboration
References
References available upon request.
Timeline
Mail Handler
United States Postal Service, USPS
10.2024 - Current
Retail Sales Associate
Spectrum
08.2023 - 10.2024
Shift Supervisor
T Mobile
10.2020 - 08.2023
Clerk
United States Postal Service, USPS
11.2014 - 10.2020
High School Diploma -
Independence High School
Some College (No Degree) - Criminal Science
Strayer University