Shanneil James
Montego Bay,Jamaica
Summary
Motivated professional with a successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Customer service driven and dedicated to meeting and exceeding client needs.
Overview
7
7
years of professional experience
Work History
Management Intern
Santa Catalina Island Company
Avalon, CA
09.2023 - 09.2024
- Developed and implemented a new department workflow process to streamline operations.
- Conducted research into various methods of improving customer service experience.
- Collaborated with team members to identify strategies for increasing efficiency within departments.
- Helped develop training materials and conducted workshops on management techniques.
- Assisted in the development of a system for evaluating job performance among employees.
- Performed administrative tasks such as filing documents, scheduling appointments, and responding to emails.
- Creating a positive work environment for staff by providing visionary leadership, motivation, and support to increase performance level.
- Provided leadership, insight, training, and mentoring to newly hired employees to supply knowledge of various company programs to meet job requirements.
- Worked closely with other departments to ensure communication was maintained between teams.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Concierge Agent
Iberostar Rose Hall Beach & Spa
Montego Bay, Jamaica
04.2022 - 09.2023
- Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
- Maintained up-to-date knowledge of all hotel services and promotions to ensure accurate information is provided to guests.
- Assisted with the coordination of special events or functions taking place at the hotel.
- Prepared daily reports detailing guest arrivals and departures, room occupancy rates, VIP bookings.
- Performed administrative duties such as filing paperwork and responding to emails.
- Managed multiple tasks simultaneously while ensuring quality service delivery.
- Resolved customer complaints in a professional manner while upholding company policies.
- Placed orders for and picked up flowers for guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assistant Registrar
Western Hospitality Institute
Montego Bay, Jamaica
02.2018 - 04.2022
- Monitored student enrollment trends, prepared reports and analyzed data to identify potential issues or opportunities.
- Assisted in the development and implementation of a new registration system.
- Managed daily operations of the registrar's office including responding to inquiries, scheduling appointments and providing customer service.
- Processed student records such as transcripts, enrollment verifications, degree audits and diplomas.
- Coordinated with other departments to ensure accurate record keeping practices were followed.
- Maintained files related to matriculation, graduation requirements and course offerings.
- Assisted faculty with course registrations by troubleshooting technical issues and updating student information systems.
- Developed policies and procedures for registration activities such as transfer credit evaluation and academic advising.
- Created communication materials such as brochures, newsletters or emails about upcoming registration events or deadlines.
- Organized special events related to orientation or commencement ceremonies.
- Served as a liaison between departments when dealing with complex registration issues.
- Spearheaded all administrative functions to ensure the smooth running of all programs.
- Generate department income and expenditure report.
Education
Bachelor of Science - Hospitality Management
Western Hospitality Institute
Montego Bay, Jamaica12-2019
Associate of Science - Culinary Chef Management
Western Hospitality Institute
Montego Bay, Jamaica12-2018
Skills
- Data Analytics
- Operations Management
- Customer Service
- Inventory Control
- Staff Training
- Operations Support
- Employee Mentoring
- Customer Relationship Management (CRM)
- Excellent Communication and Organizational Skills
- Dependable team player and problem solving skills
Timeline
Management Intern
Santa Catalina Island Company
09.2023 - 09.2024
Concierge Agent
Iberostar Rose Hall Beach & Spa
04.2022 - 09.2023
Assistant Registrar
Western Hospitality Institute
02.2018 - 04.2022
Bachelor of Science - Hospitality Management
Western Hospitality Institute
Associate of Science - Culinary Chef Management
Western Hospitality Institute
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