Shanneil Taylor
Charlotte,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Extended Business Office Associate
Meduit
04.2022 - Current
- Assisted in the development of annual budgets, monitoring expenses to maintain fiscal responsibility.
- Increased employee engagement with team-building exercises designed to foster collaboration within the workplace.
- Contributed to successful company growth by providing exceptional administrative support to executives and managers.
- Verified work aligned with service levels agreed and client requirements.
Customer Service Representative
United Healthcare Group
07.2020 - 04.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Took information from potential customers to assess needs.
- Managed more than 75 incoming calls per day.
Fax Reviewer
Lash Group
12.2018 - 07.2020
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Updated all patients and insurance data regularly and carefully input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documents for appropriate coding,catching errors and making revisions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Customer Service Associate
Resolvion
11.2016 - 12.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed inbound and outbound calls to respond to inquires and resolve customers concerns.
- Updated accounts with customers current personal and purchase information.
- Help customers find location of cars that were repo.
- Assisted approximately 100 calls from customer with any questions.
- Assisted in car department and getting keys approved for repo vehicles.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
09.2013 - 11.2016
- Documented conversations with customers to track request,problems and solutions.
- Assist individuals in understanding their plan coverage.
- Received inbound call form members.
- Open and maintain customer accounts and information.
- Respond to customer inquires with compassion and active listening and select the best solution in an efficient manner.
Education
High School Diploma -
Southern High School
Durham, NC06.2006
Skills
- Data Entry
- Active Listening
- Problem Solving
- Time Management
- Quality Control
- Conflict Resolution
Timeline
Extended Business Office Associate
Meduit
04.2022 - Current
Customer Service Representative
United Healthcare Group
07.2020 - 04.2022
Fax Reviewer
Lash Group
12.2018 - 07.2020
Customer Service Associate
Resolvion
11.2016 - 12.2018
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
09.2013 - 11.2016
High School Diploma -
Southern High School
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