Shannel Farias
Fresno
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager of People
Boot Barn Holdings Inc.
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Supervisor
Bath and Body Works, Limited Brands
04.2024 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Patient Care Coordinator
LaserAway
09.2023 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Business Manager
Cambridge Spa Group
10.2022 - 08.2023
- Leadership/Customer Service/Sales/People Admin
- Coach/train customer service mindset
- Anticipate and mitigate customer service issues
- Set goals and drive results - Identify and develop underperformers through plan
- Attract and retain top talent - Support and develop team
- Drive a culture of collaboration and continuous improvement
- Manage employees, employee schedules and time off requests
- Hire, onboard and train employees
- Ensure compliance w/ state, local and corporate regulations and policies
Associate Store Operations Manager
Forma Brands
09.2018 - 10.2022
- Achieved #1 store location status WORLDWIDE 2020-2022
- Multi-Unit Operations Manager & Trainer w/ team of 25+
- Vendor Partnerships to achieve 3-5% brand growth
- Driving profitable growth and achievement of financial goals and KPI’s such as brand expression, engagement, retention, conversion, payroll & inventory
- P&L management, including payroll, to ensure the store's contributions are meeting or exceeding target
Education
Associate of Science - Law
Fresno City College
Fresno, CA06-2026
Business Management -
Clovis Community
08.2021
Cosmetology License -
Milan Institute of Cosmetology
09.2009
Skills
- Team Leadership
- Customer Service
- Multi-Unit Operations
- Problem Solving
- Brand Management
- Strategy
- CRM/Microsoft Suite
Timeline
Assistant Manager of People
Boot Barn Holdings Inc.
12.2024 - Current
Supervisor
Bath and Body Works, Limited Brands
04.2024 - 12.2024
Patient Care Coordinator
LaserAway
09.2023 - 04.2024
Business Manager
Cambridge Spa Group
10.2022 - 08.2023
Associate Store Operations Manager
Forma Brands
09.2018 - 10.2022
Cosmetology License -
Milan Institute of Cosmetology
Associate of Science - Law
Fresno City College
Business Management -
Clovis Community
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