Shannel Giles
Las Vegas
Summary
Personable and dedicated with extensive experience in customer service. Solid team player with an upbeat and positive attitude with proven skills in establishing rapport with coworkers and clients. A willingness to learn and to teach others. Articulate, enthusiastic and results driven, with a demonstrated passion for building relationships, cultivating partnerships while striving to create and establish a positive working environment and culture for myself and my team.
Overview
7
7
years of professional experience
Work History
Stock Associate
PRADA-City Center, ARIA
08.2024 - Current
- Received new stock from warehouse and store to store transfers.
- Stocked merchandise, clearly labeling items, and arranging according to article number and material.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor including assisting with corporate visual standards.
- Managed inventory storage in clean and organized fashion.
- Executed regular inventory counts to monitor shrinkage.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
Loss Prevention Associate
PRADA-City Center, ARIA
08.2023 - Current
- Perform opening, midday and closing sales floor inventory counts
- Monitor all activity on multiple sales floors
- Provide client advisors with assistance during client visits/appointments
- Assist with maintaining sales floor cleanliness including back stocking and visual displays
- Ensure all entrances/exits are secure at closing times
- Monitor surveillance cameras and alarm systems to detect suspicious activity or when merchandise is missing from sales floor
- Assisting stock team with pulling ecommerce merchandise and verifying client consignment items
Hotel Operations Manager
MGM Resorts- Luxor Hotel and Casino
01.2018 - 05.2019
- Built and maintained productive relationships with employees
- Responded to and resolved guest issues or complaints
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Coached staff on strategies to enhance performance and improve customer relations
- Provided leadership, insight and mentoring to newly hired and seasoned employees to supply knowledge of various company programs
Education
High School Diploma -
Pearblossom Private School
01.2006
Skills
- Teamwork and leadership
- Attention to detail
- Customer service
- Positive attitude
- Clear communication
Timeline
Stock Associate
PRADA-City Center, ARIA
08.2024 - Current
Loss Prevention Associate
PRADA-City Center, ARIA
08.2023 - Current
Hotel Operations Manager
MGM Resorts- Luxor Hotel and Casino
01.2018 - 05.2019
High School Diploma -
Pearblossom Private School
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