Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Shannel Johnson
Lorton,VA
Summary
Overview
6
years of professional experience
Work History
First Coast Security
Security Supervisor
04.2022 - Current
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed and implemented strategies to prevent and respond to security incidents.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Enhanced effectiveness of security patrols by using data analytics to identify high-risk areas.
Lakarya LLC
Service Desk Supervisor
02.2019 - 03.2022
Job overview
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Leveraged ITIL best practices in daily operations to align service desk processes with organizational goals.
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Coordinated with other IT teams to ensure seamless integration of new systems and processes, minimizing disruption to users.
- Improved incident response times by proactively identifying potential bottlenecks in the process flow and addressing them promptly.
Education
Northern Virginia Community CollegeAnnandale, VA
No Degree from Cyber Security
05.2026
University Overview
- 3.5 GPA
Skills
- CCTV Monitoring
- Staff Management
- Security personnel training
- Ticketing system proficiency
- Escalation Handling
- ITIL Knowledge
Timeline
Security Supervisor
First Coast Security
04.2022 - Current
Service Desk Supervisor
Lakarya LLC
02.2019 - 03.2022
Northern Virginia Community College
No Degree from Cyber Security