Summary
Overview
Work History
Education
Skills
Timeline
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Shannel Lever

Pembroke Pines,FL

Summary

Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

4
4
years of professional experience

Work History

Team Member

Group fiesta
Miami, FL
03.2021 - Current
  • Greeted customers, took orders, and provided product information
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment
  • Managed and trained cashiers on proper cash handling procedures
  • Maintained accurate records of daily transactions, including deposits and withdrawals
  • Implemented quality control measures to uphold company standards
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds
  • Ensured compliance with all company policies, procedures and regulations regarding cash management
  • Developed strategies to increase customer satisfaction and improve operational efficiency
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Team Leader

Of Commercial Services, Autozone
Hollywood, FL
11.2023 - 04.2024
  • Greeted customers and provided excellent customer service
  • Assisted customers with locating the correct part for their needs
  • Maintained an accurate inventory of parts in stock, including ordering new items as needed
  • Answered phone calls and emails from customers inquiring about parts availability
  • Provided quotes to customers for requested parts
  • Processed orders and invoices accurately and efficiently
  • Filled out paperwork for warranty returns and exchanges when necessary
  • Resolved customer complaints in a timely manner
  • Adhered to company policies regarding product returns and exchanges, warranties.
  • Communicated effectively with management on any issues or special requests from customers
  • Kept up-to-date records of all sales transactions using computer software systems
  • Monitored stock levels regularly to ensure adequate supply of parts in store
  • Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria
  • Opened crates to replenish stocked items in proper aisles
  • Placed inventory numbers on parts to properly identify items for counter associates
  • Managed employee schedules and daily assignments.

Education

High School Diploma -

Hialeah Miami
08.2021

Skills

  • Customer Service
  • Cleaning
  • Workplace Safety
  • Computer Skills
  • Collaboration and Teamwork
  • Following Instructions
  • Teamwork and Collaboration
  • Positive Attitude
  • Call Center Operations
  • Money Handling

Timeline

Team Leader

Of Commercial Services, Autozone
11.2023 - 04.2024

Team Member

Group fiesta
03.2021 - Current

High School Diploma -

Hialeah Miami

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Shannel Lever