Shannel Moore

• Streamlined office operations by implementing efficient scheduling systems to enhance patient flow.
• Managed inventory control processes, ensuring optimal supply levels for dental services.
• Developed training programs for new staff, improving onboarding efficiency and team integration.
• Coordinated communication between departments to foster collaboration and improve service delivery.
• Oversaw financial record-keeping and budgeting, ensuring accurate reporting and cost management.
• Facilitated patient relations initiatives, enhancing overall satisfaction and retention rates through effective communication strategies.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Eaglesoft software trained

•Performed chart audits handled all pt accounts

• Worked Treatment Plans

•Verified all Medicaid, Medicare, Private insurance

•Worked close with Dr recommendations with pts treatment plan

•Pre D sent out to insurance companies

•Making sure walk outs are correct

•Dr Notes are matching walkouts

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.