SHANNEL NAVARRO
Winter Springs,FL
Summary
Results-driven Revenue Cycle Leader experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Therigy
06.2022 - Current
- Improved data-driven decision-making by identifying, recommending, and implementing new data visualization dashboards, including Salesforce and Looker
- Heightened repeat business and revenue growth by 30% through strengthening key customer relationships and closing new business opportunities
- Resolved 100% of customer escalations by maintaining direct contact with clients resulting in 95% customer satisfaction rates
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Operations Supervisor
CareMetx
11.2020 - 11.2021
- Augmented team performance by 75% by recruiting top talents, conducting ongoing team training and employee performance reviews, and implementing new employee disciplinary policies to reduce disciplinary actions
- Completed bi-weekly payroll for 15 employees.
- Reduced project delays and enhanced outcomes by partnering with cross-functional teams to identify and mitigate risks
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Analyzed department metrics and performance and reported findings to management
- Managed time efficiently in order to complete all tasks within deadlines.
Cash Applications Supervisor
Kroger Specialty Pharmacy
11.2014 - 10.2020
- Supervised and delegated tasks to 10 cash posting specialists based on individual strengths and expertise to ensure timely completion within quality standards
- Improved performance and goal attainment among team members by coordinating collaboration across departments and identifying and addressing performance gaps
- Reduced reporting errors by 80% by conducting comprehensive validation of accounting management and reporting systems, streamlining resolution of critical issues, and enhancing overall system quality
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Ensured accurate financial reporting and timely submission of financial statements for multiple sites with $70MM+ in monthly revenue by streamlining close-out processes
- Decreased financial risk by 90% by regularly updating financial records into spreadsheets, SOPs, and work instructions to ensure compliance with changing regulations and guidelines
- Reconciled daily AR ledger and verified proper posting.
Financial Representative
Beth Israel Medical Center
06.2011 - 10.2014
- Ensured timely and 100% reporting accuracy by implementing effective account resolution and reconciliation strategies to address outstanding balances
- Met quality and productivity standards by verifying compliance with the institution, payer, and government regulations
- Improved financial reporting accuracy by 75% through reconciling computer reports with manually maintained ledgers, matching orders with invoices, and implementing adequate cash, check, and transfer recording system.
Lead Pharmacy Technician
Bioscrip Pharmacy
02.2008 - 06.2011
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume HIV Specialty pharmacy environment
Education
Bachelor of Science - Healthcare Administration
Columbia Southern University
Orange Beach, AL2019
Associate of Applied Science - Office Medical Assistant
Bronx Community College
Bronx, NY2007
Skills
- Technical Skills:
- Microsoft Teams
- Google Workspace
- Microsoft Office Suite (Word, Excel)
- Salesforce CRM Experience
- Account Reconciliations
- Cash Posting
- Looker
- Revenue Cycle Management
- Project Management
Certification
Project Management Essentials Certification, Management & Strategy Institute | August 2021
Project Management Qualified Certification, Management & Strategy Institute | August 2021
Timeline
Customer Success Manager
Therigy
06.2022 - Current
Operations Supervisor
CareMetx
11.2020 - 11.2021
Cash Applications Supervisor
Kroger Specialty Pharmacy
11.2014 - 10.2020
Financial Representative
Beth Israel Medical Center
06.2011 - 10.2014
Lead Pharmacy Technician
Bioscrip Pharmacy
02.2008 - 06.2011
Bachelor of Science - Healthcare Administration
Columbia Southern University
Associate of Applied Science - Office Medical Assistant
Bronx Community College
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