Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shannel Pomales

Orlando,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Visuals Specialist

Forever 21
11.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Sales Associate

JCPenney
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

The Childrens Place
09.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

Some College (No Degree) - Facials Specialist

Orange Technical College
Winter Garden, FL

High School Diploma -

Ocoee High School
Ocoee, FL
05.2018

Skills

  • Staff Supervision
  • Staff Training and Development
  • Payment Processing
  • Contract Preparation
  • Promotional Support
  • Order Processing
  • Shipment Processing
  • Sales and Marketing
  • Friendly and Outgoing
  • Cleaning Techniques
  • Cash Handling Accuracy
  • Stocking and Receiving
  • Time Management
  • Money Handling
  • Relationship Building
  • Adapt to Diverse Groups
  • Store Opening and Closing
  • Product Promotions
  • Sales Trends
  • Conflict Resolution
  • Multi-Tasking Strength
  • Verbal and Written Communication
  • Listening Skills
  • Cash Handling
  • Cash Register Operation
  • Excellent People Skills
  • Client Service
  • Verbal/Written Communication
  • Product and Service Sales
  • Customer Service
  • Teamwork and Collaboration
  • Sales Expertise
  • Sales Training
  • Exceptional Customer Service
  • Outgoing Personality

Languages

Spanish
Full Professional

Timeline

Visuals Specialist

Forever 21
11.2022 - Current

Sales Associate

JCPenney
08.2020 - 03.2021

Sales Associate

The Childrens Place
09.2018 - 05.2019

Some College (No Degree) - Facials Specialist

Orange Technical College

High School Diploma -

Ocoee High School

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Shannel Pomales