Shannel Rodriguez
Baltimore ,MD
Summary
Dynamic professional with extensive experience in customer service and team building. Known for attention to detail and effective communication, contributing to streamlined operations and enhanced team performance in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrator
Construction Company
06.2025 - Current
- Managed project schedules and documentation, ensuring compliance with regulatory requirements.
- Coordinated communication between subcontractors and project managers to streamline operations.
- Assisted in budgeting processes by tracking expenses and identifying cost-saving opportunities.
- Implemented process improvements that increased administrative efficiency within the team.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Warehouse Clerk
Marine Corps
01.2023 - Current
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Operated forklifts and pallet jacks to facilitate efficient material handling and transportation.
- Assisted in maintaining safety standards, conducting regular equipment inspections and compliance checks.
- Processed incoming shipments, verifying contents against packing lists and addressing discrepancies promptly.
- Implemented improved storage solutions, optimizing warehouse layout for enhanced accessibility and efficiency.
- Mentored junior clerks on best practices for order fulfillment and inventory control procedures.
- Streamlined documentation processes, reducing errors in shipping manifests and inventory records.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Sales Associate
Metro by T-Mobile
11.2020 - 02.2022
- Delivered exceptional customer service, enhancing client satisfaction and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on product knowledge and effective sales techniques.
- Implemented promotional strategies to increase store traffic and boost sales performance.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Resolved customer inquiries and complaints efficiently, contributing to positive store reputation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
BBA - Business Administration
University of Maryland Global Campus
Hyattsville, MD03.2028
High School Diploma -
Kenwood High
Baltimore, MD05.2022
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Team building and leadership
- Work Planning and Prioritization
Accomplishments
- Supervised team of 12 staff members.
- Achieved accurate inventory through effectively helping with record keeping and organizing the work into simple steps.
- Worked alongside team members keeping a positive tone that helped the group stay motivated and finish ahead of schedule.
- Matched tasks to each person's strengths and stepped in to remove roadblocks and keep the pace steady and efficient.
Certification
- Certified Lean Six Sigma Green Belt
- Secret Clearance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrator
Construction Company
06.2025 - Current
Warehouse Clerk
Marine Corps
01.2023 - Current
Sales Associate
Metro by T-Mobile
11.2020 - 02.2022
BBA - Business Administration
University of Maryland Global Campus
High School Diploma -
Kenwood High