Shannel Santiago
Bronx,NY
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, food handling, and shelter operations. Seeking to leverage my skills and expertise in a dynamic and challenging environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Employee
New York Road Runners (NYRR)
05.2024 - Current
- Assist in the planning, organization, and execution of NYRR events, including races, community runs, and youth programs
- Recruit, train, and manage volunteers for various events
- Provide exceptional customer service to event participants
- Coordinate logistical aspects of events
- Maintain accurate records of participant registrations, volunteer hours, and event outcomes
- Engage with local communities to promote NYRR events and initiatives
- Assist in the development and distribution of marketing materials
- Ensure all events comply with health and safety regulations
- Gather feedback from participants, volunteers, and staff
- Perform general administrative duties.
Matron
Don Thomas
05.2023 - 06.2024
- Oversaw daily operations and ensured the well-being of residents
- Managed supplies and maintained cleanliness and orderliness in the facility
- Assisted with meal preparation and served meals to residents
- Provided support and assistance to residents with their daily needs and activities.
Cashier & Food Handler
Taco Bell
03.2022 - 04.2023
- Assisted in food preparation and ensured food safety standards were met
- Managed customer orders and processed transactions
- Maintained cleanliness and organization of the food preparation and dining areas
- Provided friendly and efficient service to customers, enhancing their dining experience.
Cashier
Carlos and Gabby’s
11.2019 - 09.2020
- Processed customer transactions efficiently and accurately
- Handled cash, credit, and debit transactions
- Maintained a clean and organized cashier station
- Provided excellent customer service and resolved customer inquiries and issues.
Education
No Degree -
Christopher Columbus H.S
06.2012
Skills
- Customer Service: Strong ability to handle customer inquiries and resolve issues effectively
- Cash Handling: Proficient in processing transactions and managing cash registers
- Food Safety: Knowledgeable in food handling and safety protocols
- Operational Management: Experience in overseeing daily operations and ensuring a well-maintained environment
- Communication: Excellent verbal and written communication skills
- Teamwork: Ability to work collaboratively with team members to achieve goals
Certification
- CPR/First Aid Certification
References
Available upon request.
Languages
Spanish
Timeline
Employee
New York Road Runners (NYRR)
05.2024 - Current
Matron
Don Thomas
05.2023 - 06.2024
Cashier & Food Handler
Taco Bell
03.2022 - 04.2023
Cashier
Carlos and Gabby’s
11.2019 - 09.2020
No Degree -
Christopher Columbus H.S
- CPR/First Aid Certification
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