Shannel Sequeira

• Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
• Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
• Developed strong relationships with key clients, resulting in increased account retention and growth.
• Expanded client base through targeted prospecting and effective lead generation efforts.
• Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
• Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
• Handled inbound and outbound calls. Helped members save on travel, be rewarded and earn free vacations.

• Contributed to the reduction of company losses by effectively managing high-risk accounts.
• Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
• Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
• Prevented potential escalations by promptly addressing borrower complaints regarding loan modification programs or collection practices.
• Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.
• Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.

• Handled inbound and outbound calls. Also worked in the bankruptcy department.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Worked fitting room and also did loss prevention for store

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.

• Helped clean and serve the Krispy Krunchy Chicken

• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

•Delivered food from restaurants and groceries from stores to customers doorsteps and business offices

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.