Shannel Taylor

• Provided clerical support to department, such as filing, copying and restocking supplies.
• Set up and updated Excel spreadsheets to track financial data.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reconciled system accounts against bank statements.
• Sort incoming mail by department – Morning Main Delivery and Afternoon Courier Delivery
• Open incoming mail and verify and collate payments and invoices for processing
• Receive and verify various other incoming payments from other/all departments
• Verify processed batches as balanced
• Reconcile amount to be sent to the bank
• Balance end of day totals between computer software and physical count
• Return any payments that are unable to be processed to the departments for further handling
• Download and save bank reports
• Identify and enter cash receipts in SAP daily.
• Provide support documentation to departments as requested.
• Enter In-House warrants in Access database monthly.
• Balance cash sheet daily and able to resolve discrepancies related to cash postings.
• Oder supplies for the division.
• Answer phone calls in a professional manner and assist with customer inquiries.
• Monitor Forgery claims related to warrants. Inform the department once funds are received.
• Assist with audit request.
• Able to recognize urgent issues and escalate issues related to cash postings.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Resolved customer issues through thorough dispute investigation.
• Generated account activity reports to identify upgrade and sales opportunities.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Investigated and resolved accounting, service and delivery concerns.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• In compliance with HIPPA regulations.

• Financially cleared patients prior to day of service.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Processed credit card payments & Ran insurance eligibility checks.

• Working knowledge and understanding of insurance terminology.
• Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
• Maintained and managed customer files and databases.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues with a high volume work load.

• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Collected payments and applied to patient accounts.
• Updated patient financial information to guarantee accuracy.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Liaised between patients, insurance companies, and billing office.
• Delivered timely and accurate charge submissions.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Generated monthly billing and posting reports for management review.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Collaborated with customers to resolve disputes.
• Disbursed petty cash by recording entries and verifying documentation.
• Created improved filing system to maintain secure client data.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Completed patient referrals to other medical specialists.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Registered and verified patient records before triage with most up-to-date information.
• Followed confidentially regulations to maintain privacy.
• Sorted all paperwork and documents alphabetically and according to dates and significance.
• Assisted with record management system implementation and maintenance to streamline operations.
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
• Identified and resolved filing discrepancies.
• Added and updated records with current materials.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Improved physical and digital filing systems with enhancements to organizational strategies.