Shannela Isaacs
South Richmond Hill
Summary
Patient Math Teacher with resourceful and engaging teaching style demonstrated over 4 years of academic experience. Caring and hardworking professional with exceptional work ethic and commitment to cultivating productive learning environments to drive student progress and comprehension.
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
8th Grade Math Teacher
Challenge Charter Middle/ High School
06.2021 - Current
- Administered assessments and standardized tests to evaluate student progress
- Prepared and implemented lesson plans covering required subject topics
- Led interesting and diverse requirements of individual support plans
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance
- Creating spreadsheets, documents, and reports for scholars’ grades and reports if they misbehave in the classroom or during school
- Provided meaningful math instructions to scholars
- Build relationships with parents/ Schedule appointments with parents for parent-teacher conference
TSO
Transportation Administration Authority
08.2018 - 06.2021
- Independent handling of screening functions
- Operating basic security equipment such as X-ray machines and advanced imagine technology at screening checkpoints
- Working with persons of diverse backgrounds
- Communicating non-technical information effectively to others
Teacher/ Assistant
Police Athletic Lead
01.2019 - 02.2021
- Wrote lesson plans for K-8th grade
- Delivered the lesson plans
- Assisted scholars with homework
- Assess, assist, and encourage the scholars in the learning processes
- Answer the telephone for executive staff
- Answers all the doubts and questions of the scholars regarding that topic
- Work one-on-one with the scholars
- Maintaining and updating the calendar for special events for parents and students
Timekeeping support, College Aide
New York City Transit
10.2016 - 07.2018
- Processing timesheets/ Deviation Sheets for employees
- Reception Front Desk Coverage/Provide customer service to over 300 employees a day
- Knowledge of ATS400 working 300 hours bi-weekly/working with KRONOS timekeeping system
- Ordering and maintaining office supplies
- Ensure accuracy of wage payments and time & leave accumulations
- Resolve weekly and bi-weekly payroll discrepancies
- Collection and distribution of mail
- Maintaining employee personnel files
- Data Entry sick forms and vacation hours, Alpha Numeric Filing
- Handling and directing incoming telephone communications
Registration Assistant- CUNY First
Borough of Manhattan Community College
04.2013 - 06.2016
- Company Overview: Registrar
- Processed class permissions, tally, & quickly enroll
- Assisted students with the registration process
- Provide customer service to over 250 students a day
- Knowledge of PeopleSoft Administration/Cuny First
- Maintaining department filing system log, retrieving the documents, and ensuring that follow-up actions are complete for the students
- Input overrides and troubleshoots registration problems
- Typing, filing, copying, daily mail sorting, creating, preparing, and sending written correspondence
- Registrar
Sales Associate/Cashier
Lord & Taylor
04.2014 - 04.2016
- Provide courteous and proficient customer service
- Directed consumers and provided product information
- Efficiently and accurately processed customer check-out including cash, check, and credit card transactions – maintained and balanced an accurate cash drawer
- Maintain awareness of all promotions and advertisements
- Ordering and maintaining bags for the store
- Sales associate to customers who had questions or needed help with anything about handbags within the store/ Stock and displayed Michael Kors Handbags
- Order supplies/ bags
- Pack and lift boxes for storage
Medical Assistant
Medical Office
07.2012 - 03.2014
- Welcome patients by greeting them in person or on the telephone
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Verify patient information by interviewing the patient, recording medical history, confirming the purpose of the visit
- Keep supplies ready by inventorying stock, placing orders, verifying receipt
- Conduct EKG and Blood Sugar
- Maintain patient confidence and protect operations by keeping patient care information confidential
Education
Bachelor’s Degree - Education
York College, City University of New York
Queens, NY06.2017
Muti-Subject Teacher’s License - undefined
St. Johns College
Brooklyn, NY06.2025
Associate Degree - Liberal Arts
Borough of Manhattan Community College
New York, NY01.2015
Skills
- Apple
- Microsoft Windows 8
- Excel
- PowerPoint
- MediSoft
- Organization skills
- Opening/Closing Producers
- Adaptive Team Player
- Active Listening Skills
- Instructional strategies
- Peer tutoring
- Teaching techniques
- Interactive learning
- Student motivation
- Mail distribution
- Administrative tasks
- Document management
- Confidentiality
- Information verification
- Client relationships
- Follow-up skills
- Office organization
Certification
- Licensed Muti- Subject Teacher - June 2024
Timeline
8th Grade Math Teacher
Challenge Charter Middle/ High School
06.2021 - Current
Teacher/ Assistant
Police Athletic Lead
01.2019 - 02.2021
TSO
Transportation Administration Authority
08.2018 - 06.2021
Timekeeping support, College Aide
New York City Transit
10.2016 - 07.2018
Sales Associate/Cashier
Lord & Taylor
04.2014 - 04.2016
Registration Assistant- CUNY First
Borough of Manhattan Community College
04.2013 - 06.2016
Medical Assistant
Medical Office
07.2012 - 03.2014
Muti-Subject Teacher’s License - undefined
St. Johns College
Associate Degree - Liberal Arts
Borough of Manhattan Community College
Bachelor’s Degree - Education
York College, City University of New York
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