Summary
Overview
Work History
Education
Skills
Timeline
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Shannell Bullocks

Milwaukee,WI

Summary

Detail-oriented compliance professional with a strong background in human resources, regulatory oversight, and EEOC investigations. Experienced in case management and workforce development, with a proven ability to assess risks, implement compliance frameworks, and execute strategic action plans that uphold organizational integrity. Skilled in conducting sensitive and complex investigations related to employee relations, discrimination claims, and regulatory violations, while maintaining strict confidentiality and impartiality. Exceptional interpersonal skills, meticulous attention to detail, and strategic problem-solving support effective collaboration with diverse teams and global stakeholders. A dependable, adaptable, and integrity-driven professional committed to fostering trust, ensuring regulatory adherence, and driving positive organizational outcomes.

Overview

2026
2026
years of professional experience

Work History

Analyst 1, Employee Rights

MILWAUKEE PUBLIC SCHOOLS
2022 - Current
  • Conducts investigations related to discrimination, harassment, and bullying, ensuring confidentiality and strict adherence to regulatory standards.
  • Handles complex documentation and claims analysis, effectively representing stakeholders in administrative hearings and collaborative discussions.
  • Serves as a Leave of Absence Administrator, assessing FMLA and other leave eligibility, implementing compliant leave processes, and coordinating communication between employees, healthcare providers, and management.
  • Audits and adjusts leave records and payroll entries, maintaining regulatory compliance while improving procedural accuracy and efficiency.
  • Utilizes HRMS and data systems to administer programs, track case progression, and optimize resource allocation.
  • Develops and maintains SOPs to reinforce policy compliance, streamline workflows, and align service delivery with organizational best practices.

Substitute Teacher

NORTH CHICAGO PUBLIC SCHOOLS
01.2022 - 01.2022
  • Delivered consistent, individualized instruction by implementing structured lesson plans and incorporating adaptive strategies to meet diverse learning needs.
  • Applied case management principles to support student development, proactively identifying barriers and promoting engagement through targeted interventions.
  • Tailored educational approaches and behavioral guidance to align with student profiles, building trust and fostering meaningful connections across varied academic settings.
  • Monitored classroom and extracurricular environments to ensure safety, adherence to policy, and constructive learning experiences.
  • Analyzed student progress and behavioral data to inform instructional decisions, contributing to improved academic performance and classroom effectiveness.

Children's Service Specialist

MICHIGAN HEALTH AND HUMAN SERVICES
01.2018 - 2021
  • Led comprehensive investigations into allegations of child abuse or neglect, executing decisive safety interventions and advocating for child well-being in high-risk environments.
  • Built empathetic, trust-based relationships with families navigating trauma and instability, ensuring open communication and collaboration throughout each case.
  • Applied cultural sensitivity and trauma-informed practices to support children and families from diverse backgrounds, addressing complex emotional and behavioral dynamics.
  • Prepared legal documentation in accordance with regulatory and judicial standards, maintaining precision, thoroughness, and confidentiality.
  • Presented court testimony with clarity and professionalism, offering detailed case updates and expert insights while meeting all procedural and reporting obligations.

Child Protective Specialist

ILLINOIS DCFS
2018 - 01.2018
  • Collaborated with families to develop and implement effective action plans, including independent living solutions and securing stable housing, while addressing critical health and well-being needs.
  • Conducted comprehensive investigations into sensitive cases, including allegations of neglect, abuse, or exploitation, ensuring accurate documentation and adherence to confidentiality standards.
  • Designed and executed strategic care plans to prioritize safety and protection, aligning with established protocols and regulatory requirements.
  • Maintained professional and effective communication with healthcare providers, law enforcement, and community organizations to facilitate holistic and client-centered support.
  • Prepared detailed and concise case files, legal documents, and reports for use in hearings and other official proceedings, ensuring compliance with procedural standards.
  • Delivered expert testimony in court proceedings, providing critical updates and insights while adhering to public health and reporting regulations.

Vocational Case Manager

GOODWILL INDUSTRIES
01.2017 - 01.2018
  • Built trusted relationships with program participants and cross-functional teams by delivering consistent support, fostering a client-centered approach grounded in empathy and collaboration.
  • Conducted in-depth assessments to evaluate readiness for employment, identify educational and training needs, and uncover key support requirements.
  • Facilitated access to vital health and social services by asking purposeful, individualized questions, aligning resources with clients’ unique goals.
  • Exhibited exceptional verbal and written communication skills while engaging with clients, interdisciplinary colleagues, and external stakeholders.
  • Created and sustained comprehensive case plans to track progress, evaluate outcomes, and ensure alignment with predefined objectives.
  • Provided tailored guidance on health education, resource navigation, and career development, empowering individuals to achieve sustainable self-sufficiency.

Vocational Facilitator

SPECIAL ED. DISTRICT OF LAKE COUNTY
01.2016 - 01.2017
  • Pursued ongoing professional development and engaged in cross-disciplinary collaboration to deepen expertise in case management and enhance vocational program outcomes.
  • Led and supported team members through consistent supervision and feedback, effectively managing assignments, evaluations, and performance benchmarks to drive program success.
  • Developed and executed individualized transition plans tailored to clients’ developmental stages and long-term health objectives, supporting seamless transitions and sustained progress.
  • Performed holistic assessments and maintained meticulous records, ensuring transparent, client-centered communication among families, stakeholders, and service providers.
  • Delivered targeted education and resources on transition planning, equipping individuals with the knowledge and tools necessary for informed, autonomous decision-making.
  • Partnered on referral coordination and compliance tracking, contributing to goal attainment and adherence to regulatory standards.

LOA/Intake Coordinator

AON HEWITT
01.2014 - 01.2016
  • Utilized specialized tracking tools and systems, including Siebel, Outlook, and databases, to efficiently manage case information and ensure accuracy in documentation.
  • Demonstrated exceptional customer service skills through clear and effective communication, both verbal and written, to address client needs and provide timely support.
  • Exercised discretion and professionalism in handling, collecting, and documenting confidential information, adhering to privacy standards and best practices.
  • Enhanced team performance by identifying opportunities for process automation, implementing streamlined workflows, and supporting quality improvement initiatives.
  • Conducted detailed needs assessments using active listening and probing techniques, ensuring tailored support and accurate resource allocation.
  • Coordinated with external service providers and facilitated smooth communication to ensure effective case handling and resolution.

Workforce Development Supervisor

GOODWILL INDUSTRIES
01.2011 - 01.2014
  • Designed and executed personalized care plans, setting measurable goals to enhance client health, well-being, and long-term growth.
  • Effectively managed a dynamic caseload of 65–90 individuals, ensuring timely interventions and high-quality support through proactive issue resolution.
  • Conducted thorough assessments of client behaviors and needs, crafting customized strategies that fostered meaningful outcomes and empowered personal development.
  • Delivered targeted education and counseling on skill-building, health literacy, and behavior modification, supporting clients’ holistic advancement.
  • Partnered with cross-functional stakeholders to evaluate accommodations, resolve complex cases, and ensure full compliance with regulatory and organizational policies.
  • Maintained accurate medical and case documentation, meeting operational standards and reinforcing team-driven service delivery objectives.

Education

MBA - Business Administration

Webster University
Great Lakes, Illinois
12-2015

Bachelor of Arts - Sociology

Northern Illinois University
DeKalb, Illinois
12-2006

Skills

  • Proficient in Microsoft Office
  • Analytical thinking and research
  • Effective time management
  • Team collaboration and leadership
  • Meticulous attention to detail
  • Documentation and reporting
  • Strategic planning
  • Project management
  • Complex problem-solving
  • Data processing and analysis
  • Verbal and written communication
  • Human Resources Information Systems (HRIS)

Timeline

Substitute Teacher

NORTH CHICAGO PUBLIC SCHOOLS
01.2022 - 01.2022

Children's Service Specialist

MICHIGAN HEALTH AND HUMAN SERVICES
01.2018 - 2021

Vocational Case Manager

GOODWILL INDUSTRIES
01.2017 - 01.2018

Vocational Facilitator

SPECIAL ED. DISTRICT OF LAKE COUNTY
01.2016 - 01.2017

LOA/Intake Coordinator

AON HEWITT
01.2014 - 01.2016

Workforce Development Supervisor

GOODWILL INDUSTRIES
01.2011 - 01.2014

Analyst 1, Employee Rights

MILWAUKEE PUBLIC SCHOOLS
2022 - Current

Child Protective Specialist

ILLINOIS DCFS
2018 - 01.2018

MBA - Business Administration

Webster University

Bachelor of Arts - Sociology

Northern Illinois University

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