Shannell Cossey
Sycamore,IL
Summary
Cordial and hospitable [Job Title] with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Egg Haven Restaurant
08.2015 - Current
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Restaurant Manager
IHOP
01.2014 - 08.2015
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Waitstaff
IHOP
08.2010 - 01.2014
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Associate of Applied Science - Sterile Processing Technology
Kishwaukee College
Malta, IL05.2025
Skills
- Menu Memorization
- POS System Operation
- Supply Restocking
- Order Accuracy
- Customer service
- Positive attitude
- Food safety understanding
- Time management
- Active listening
- Professional appearance
- Menu knowledge
- Safe Food Handling
Certification
- [Area of certification] Training - [Timeframe]
- SPT - Sterile Processing Technician
Timeline
Wait Staff Member
Egg Haven Restaurant
08.2015 - Current
Restaurant Manager
IHOP
01.2014 - 08.2015
Waitstaff
IHOP
08.2010 - 01.2014
Associate of Applied Science - Sterile Processing Technology
Kishwaukee College
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