Shannell Moody
Little Rock,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Tax Credit Representative
Department Of Finance And Administration
08.2022 - Current
- Generate Motor Vehicle assessments in the Airs-DSMV program for taxpayers.
- Maintained high levels of customer satisfaction with proactive communication, resolving disputes, and addressing inquiries.
- Exhibited high energy and professionalism when dealing with taxpayers and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Review Motor Vehicle sales tax claims from taxpayers.
- · Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Radiologist Assistant
Baptist Breast Center
09.2011 - 08.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Assist the radiologists with patient care
- Duties include: checking and logging pathology reports, calling patients with pathology results, calling physicians offices for patients with positive pathology results, releasing patients after administering results of same day diagnostic exams and, calling upcoming bone density appointments to remind them of their appointment time and to further instruct how to prep for the exam
- Responded proactively and positively to rapid change.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained as a tech assistant and backed up other customer service staff.
Teacher's Assistant
Children's Learning Center
04.2008 - 09.2011
- Worked under the supervision of the class teacher to implement care to children.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Duties also required documenting wet/dry diapers, intake, and daily activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Helped teacher prepare instructional material and displays.
- Taught children with creative approaches, methods, and techniques.
- Collaborated with instructors to develop engaging lesson plans.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supervised children during in-classroom activities and on playground.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Nursing Assistance 55 College Hours
University of Arkansas – Pulaski Technical College
Little Rock, ARHigh School Diploma -
JOE T. ROBINSON HIGH SCHOOL
Little Rock, AR05.2007
Skills
- Excellent communication skills
- Customer service expert
- Team player who can also work independently
- Time Management
- Proficient in Airs & Airs Tax
- Experienced with Microsoft Office, Word & Excel
- Professional telephone demeanor
- Critical Thinking
- Patient Care
- Attention to Detail
Reference
Ms. Tiffany Carson
(501) 398-6540
Little Rock, Arkansas
Ms. Shae Kadiri
(501) 908-2123
Little Rock, Arkansas
Mrs. Breanna Tatum
(501) 398-9358
Little Rock, Arkansas
Timeline
Tax Credit Representative
Department Of Finance And Administration
08.2022 - Current
Radiologist Assistant
Baptist Breast Center
09.2011 - 08.2022
Teacher's Assistant
Children's Learning Center
04.2008 - 09.2011
Associate of Science - Nursing Assistance 55 College Hours
University of Arkansas – Pulaski Technical College
High School Diploma -
JOE T. ROBINSON HIGH SCHOOL
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