Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannelle McGowan

Columbus,OH

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Biglots Warehouse. Excelled in staff management and customer service management, achieving high client satisfaction levels. Skilled in team collaboration and leadership, adept at conflict resolution. Demonstrated strong decision-making capabilities, significantly improving team performance and service delivery.

Overview

20
20
years of professional experience

Work History

Shift Supervisor

Biglots Warehouse
10.2020 - Current
  • Responded to and resolved customer questions and concerns.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Client Support Specialist

Everdry Basement Waterproofing
07.2011 - 08.2019
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

Legal Assistant

Charlie McGowan Attorney at Law
08.2004 - 12.2010
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Education

Associates Degree - Criminal Justice

Technology Education, College
Columbus, Oh
04.2008

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Conflict resolution techniques
  • Schedule Management
  • Inventory Control
  • Scheduling Coordination
  • Staff Scheduling
  • Schedule oversight
  • Team Leadership
  • Problem-Solving
  • Team Supervision
  • Positive Attitude
  • Staff Supervision
  • Strong verbal and written communication
  • Decision-making capabilities
  • Team Collaboration and Leadership
  • Customer Service Management
  • Inventory Counts
  • Assigning Work

Timeline

Shift Supervisor

Biglots Warehouse
10.2020 - Current

Client Support Specialist

Everdry Basement Waterproofing
07.2011 - 08.2019

Legal Assistant

Charlie McGowan Attorney at Law
08.2004 - 12.2010

Associates Degree - Criminal Justice

Technology Education, College

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Shannelle McGowan