Shannelle McGowan
Columbus,OH
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Biglots Warehouse. Excelled in staff management and customer service management, achieving high client satisfaction levels. Skilled in team collaboration and leadership, adept at conflict resolution. Demonstrated strong decision-making capabilities, significantly improving team performance and service delivery.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Biglots Warehouse
300 Phillip Road Columbus, Oh 43228
10.2020 - Current
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Client Support Specialist
Everdry Basement Waterproofing
Columbus, Oh
07.2011 - 08.2019
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Legal Assistant
Charlie McGowan Attorney at Law
Columbus, Oh
08.2004 - 12.2010
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Associates Degree - Criminal Justice
Technology Education, College
Columbus, Oh04.2008
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Conflict resolution techniques
- Schedule Management
- Inventory Control
- Scheduling Coordination
- Staff Scheduling
- Schedule oversight
- Team Leadership
- Problem-Solving
- Team Supervision
- Positive Attitude
- Staff Supervision
- Strong verbal and written communication
- Decision-making capabilities
- Team Collaboration and Leadership
- Customer Service Management
- Inventory Counts
- Assigning Work
Timeline
Shift Supervisor
Biglots Warehouse
10.2020 - Current
Client Support Specialist
Everdry Basement Waterproofing
07.2011 - 08.2019
Legal Assistant
Charlie McGowan Attorney at Law
08.2004 - 12.2010
Associates Degree - Criminal Justice
Technology Education, College