Shannelle McGowan
Columbus,OH
Summary
Proven track record in enhancing warehouse efficiency and customer satisfaction at Biglots Warehouse, demonstrating expertise in inventory management and exceptional teamwork. Skilled in forklift operation and fostering positive client relations, I significantly contributed to streamlining operations and improving service delivery standards.
Overview
18
18
years of professional experience
Work History
Material Handler/picker/packer
Biglots Warehouse
10.2020 - Current
- Transported inventory items to appropriate locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Performed cycle counts and inventory control to accurately track product levels.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
Customer Service Representative
Ever Dry Waterproofing
01.2013 - 08.2020
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Legal Assistant
Charlie McGowan Attorney at Law
05.2006 - 06.2012
- Attended court hearings and depositions to take notes and document proceedings.
- Produced legal documents such as briefs, pleadings and appeals.
- Conducted background investigations on defendant.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Interviewed clients to obtain information relevant to cases.
Education
Associate Degree - Criminal Justice
02.2009
Skills
- Cycle counting
- Warehouse Organization
- Tugger Operations
- Equipment safety
- Delivery Tracking
- Shipping Documentation
- Delivery Scheduling
- Teamwork and Collaboration
- Positive Attitude
- Manufacturing
- Production Scheduling
- Pick Ticket Orders
- Pack orders and ship out
- Logistics
- Operations Support
- Customer Service
- Attention to detail
- Technical skills
- Multitasking
- Communications
- Quality assurance inspections
- Inventory Management
- Production Support
Timeline
Material Handler/picker/packer - Biglots Warehouse
10.2020 - Current
Customer Service Representative - Ever Dry Waterproofing
01.2013 - 08.2020
Legal Assistant - Charlie McGowan Attorney at Law
05.2006 - 06.2012
Technology Education College - Associate Degree , Criminal Justice