SHANNEN ALLEN
Apopka,FL
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
11
11
years of professional experience
Work History
Patient Access Representative II
Orlando Health-Health Central Hospital
09.2022 - Current
- Efficiently and accurately gathered and input patient's demographic and financial information
- Explain insurance benefits and collect copays, deductibles and self-pay portions due
- Meet departmental goals regarding collections, productivity and customer service
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Supervisor/Teller/Compliance Officer
Challengers Check Cashing
07.2014 - 08.2022
- Handle payments of customers utilities, insurance, retail and rent bills
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Complete Western Union Cash and debit transactions
- Deal tactfully and efficiently with demanding customers
- Open and close store ensuring that all balances are copasetic
- Making Schedules and monitoring other workers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Managed and balanced cash vault, audits and general ledger accounts.
- Supplied tellers with coin and currency.
- Reported daily averages and shortages to operations department.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Supported bank clients by answering questions related to compliance and effective training and delivery of new policies and protocols.
Education
High School Diploma -
The High School For Global Citizenship
Brooklyn, NY06.2014
Skills
- Adequate Memorization skills
- Strong empathy
- Quality assurance
- Customer service
- Team Player
- Team collaboration
- Identify And Solve Customer Needs
- Medical terminology
- Proficient in Microsoft Word, PowerPoint, and Excel
- Patient registration
- Sound Judgement
- Compliance Training
References
References Available Upon Request
Timeline
Patient Access Representative II
Orlando Health-Health Central Hospital
09.2022 - Current
Supervisor/Teller/Compliance Officer
Challengers Check Cashing
07.2014 - 08.2022
High School Diploma -
The High School For Global Citizenship
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