Shannen Butler
Madras
Summary
Dynamic professional with a strong customer service focus and proven ability to enhance team performance at The Human Bean. Skilled in employee training and conflict resolution, I successfully implemented process improvements that boosted workflow efficiency and fostered customer loyalty through personalized service. Committed to delivering high-quality results in fast-paced environments.
Experienced with organizing and managing sports events and activities. Utilizes strong communication and leadership skills to ensure seamless coordination and execution. Track record of fostering teamwork and adapting to dynamic environments for successful outcomes.
Overview
7
7
years of professional experience
Work History
Shift Lead
The Human Bean
10.2022 - 11.2025
- Coordinated team shifts, optimizing workforce allocation and enhancing productivity.
- Trained and mentored new baristas on drink recipes and equipment usage.
- Resolved customer complaints promptly, fostering a positive store environment and loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and accountability among staff.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Implemented process improvements, reducing downtime and increasing workflow efficiency.
- Led team in daily operations, ensuring high-quality beverage preparation and customer service.
Sports Coordinator
Madras Aquatic Center and Recreational District
10.2021 - 02.2022
- Coordinated sports programs and events to enhance community engagement and participation.
- Managed scheduling of facilities and resources, ensuring optimal usage and availability.
- Evaluated program effectiveness through participant feedback, refining offerings based on insights gained.
- Mentored junior staff members, fostering professional development within the team environment.
- Coordinated sports events successfully, ensuring timely scheduling, venue preparation, and equipment availability.
- Handled daily facility scheduling and equipment use.
- Instructed swimming techniques to diverse age groups, enhancing overall skill development.
- Developed and implemented lesson plans tailored to individual student needs and learning styles.
- Ensured safety protocols were followed during all swimming activities, minimizing risk of injury.
- Taught daily swim instruction to students varying in ages and skill levels.
Cashier/Grocery Stocker
Grocery Outlet Bargain Market
06.2021 - 09.2021
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring reconciliation at end of shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to streamline checkout processes.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
Peer Tutor
Jefferson County School District
07.2018 - 02.2019
- Facilitated study sessions to enhance student comprehension across various subjects.
- Developed individualized learning plans tailored to diverse student needs and learning styles.
- Assisted students in homework completion, promoting effective problem-solving techniques.
- Collaborated with educators to identify areas for academic improvement and support strategies.
- Evaluated tutoring methods, implementing changes to improve engagement and learning outcomes.
- Assisted other students with homework and provided supplementary instruction.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
Education
GED -
Madras High School
Madras, ORSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Conflict resolution
- Performance improvement
- Quality control
- Positive attitude
- Cash handling
- Problem-solving
Timeline
Shift Lead
The Human Bean
10.2022 - 11.2025
Sports Coordinator
Madras Aquatic Center and Recreational District
10.2021 - 02.2022
Cashier/Grocery Stocker
Grocery Outlet Bargain Market
06.2021 - 09.2021
Peer Tutor
Jefferson County School District
07.2018 - 02.2019
GED -
Madras High School