Accomplished IT Operations Manager with a proven track record at FedEx, adept in IT hardware repair and management and fostering customer loyalty. Excelled in process optimization and team development, achieving significant cost savings and surpassing performance targets. Skilled in technical leadership and excellent communication, consistently delivering projects within scope and budget.
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Strong focus on adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.