Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannen Mullens

Tolono,IL

Summary

Dynamic customer service professional with extensive experience at Harvest Market Natural Foods, excelling in transaction processing and cash handling. Proven ability to enhance customer satisfaction through attentive service and effective problem resolution. Skilled in point-of-sale operation and committed to maintaining high standards of service quality.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Harvest Market Natural Foods
Champaign, Illinois
08.2024 - 06.2025
  • Processed customer transactions efficiently at busy retail location.
  • Handled cash and card payments accurately during peak hours.
  • Assisted customers with product inquiries and store navigation.
  • Maintained clean and organized checkout area for customer convenience.
  • Collaborated with team members to ensure smooth operations during shifts.
  • Enhanced customer experience through friendly and attentive service.
  • Utilized point-of-sale system to complete transactions swiftly and securely.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Greeted customers promptly and responded to questions.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Checked personal identifications during alcohol and tobacco sales.

customer service/concession clerk

pheonix theater
Savoy, Illinois
11.2023 - 07.2024
  • Operated cash register for accurate transaction processing and customer service.
  • Prepared and maintained concession stands for peak performance during events.
  • Assisted customers with menu selections and special dietary requests.
  • Collaborated with team members to improve service efficiency during busy hours.
  • Handled customer inquiries and resolved issues promptly for a positive experience.
  • Processed orders accurately while adhering to company policies and procedures.
  • Took orders from customers in a polite and timely manner.
  • Utilized customer service skills to resolve complaints or issues promptly.
  • Counted money at the beginning and end of shifts to ensure accuracy of funds on hand.
  • Ensured that concession stands were adequately stocked with food, beverages and other items.
  • Assisted in setting up concession stands prior to events or activities.
  • Operated the cash register to process transactions quickly and accurately.
  • Served food and beverages with focus on quality items and superior service.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Answered patron questions about menu items, pricing and potential food allergy risks.

Education

Unity High School
Tolono, IL

Skills

  • Transaction processing
  • Cash handling
  • Point-of-sale operation
  • Customer assistance
  • Menu knowledge
  • Customer relationship management

Timeline

Customer Service Cashier

Harvest Market Natural Foods
08.2024 - 06.2025

customer service/concession clerk

pheonix theater
11.2023 - 07.2024

Unity High School

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