Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Open To Work

Shannen Rutledge

Rohnert Park,California

Work Preference

Work Type

Gig WorkPart Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCompany CultureFlexible work hours

Summary

Friendly and professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking. Excellent customer service skills, went on two corporate trips one in 2008 and one in 2009 for being top 10% in customer service and sales. Went to GA in 2010 to help with the Wachovia and Wells Fargo Merger.

Overview

15
15
years of professional experience

Work History

Executive Administrative Assistant

Wells Fargo, NA
03.2016 - Current
  • Assisted in scheduling meetings and managing calendars for senior executives.
  • Maintained organized filing systems for confidential documents and records.
  • Prepared meeting agendas and took detailed notes during discussions.
  • Coordinated travel arrangements, ensuring timely bookings and itinerary management.
  • Coordinated large events such as volunteer events at the Redwood Empire Food Bank and a house build with Habitat for Humanity. Setup auctions and fundraisers in my office for our Community Support Campagne.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Implemented updated policies and practices for organization and monitored effect.
  • Coordinated staff training programs, improving overall efficiency within the company through skill development.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.

Lead Teller

Wells Fargo, NA
12.2010 - 03.2016
  • Supervised daily cash handling and transaction processes to ensure operational efficiency.
  • Trained and mentored junior tellers in customer service excellence and compliance protocols.
  • Resolved customer inquiries and issues promptly, improving satisfaction ratings significantly.
  • Monitored compliance with bank policies and regulations, ensuring adherence across all transactions.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Coordinated team schedules to optimize coverage during peak banking hours and enhance service delivery.

Education

Associates in Business And Administration - Accounting, Microsoft Certification, Filing, Etc.

Empire College
CA
06-2015

Skills

  • Expense reporting
  • Customer service
  • Office management
  • Information confidentiality
  • File management
  • Calendar management
  • Travel coordination
  • Event coordination
  • Meeting support
  • Business correspondence
  • Schedule management
  • Budgeting assistance
  • Confidentiality
  • Interpersonal communication
  • Customer Service-oriented
  • Phone etiquette
  • Professional and mature
  • Project planning
  • Resourceful
  • Invoice processing
  • File organization
  • Risk management
  • Mail management
  • Microsoft office

Interests

  • Volunteering
  • Getting involved in local advocacy groups to promote positive change in the community
  • Social Media
  • Gardening
  • Volunteering at community kitchens and food-related charities
  • Animal Welfare Advocacy
  • Fundraising Events
  • Animal Care
  • Mindfulness Practices
  • Volunteering at local animal shelters and rescue organizations
  • Reading
  • Growing herbs, vegetables, or fruits in home gardens
  • Homelessness Outreach
  • I enjoy helping others and giving back to the community
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Community Cleanup

Timeline

Executive Administrative Assistant

Wells Fargo, NA
03.2016 - Current

Lead Teller

Wells Fargo, NA
12.2010 - 03.2016

Associates in Business And Administration - Accounting, Microsoft Certification, Filing, Etc.

Empire College

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