Summary
Overview
Work History
Education
AREA OF EXPERTISE
SUMMARY OF QUALIFICATIONS
Custom
Custom
Timeline
Generic

Shannen Sayles

Fort Worth,TX

Summary

Results-oriented, self-motivated administrative management professional with experience in business development, customer service,
marketing, and management.; Superior work ethic with proven record of generating and building relationships, as well as managing
projects; Strong ability to multi-task and work in high-volume, fast-paced environments; Demonstrated ability to create, implement and
document efficient methods of operations.

  • Strong ability to collaborate with, inspire, motivate others toward goal accomplishment within various diverse groups.
  • Excellent research and problem-solving skills.
  • Strong ability to collect and analyze quantitative and qualitative data.
  • Excellent analytical, interpersonal, and oral and written communications skills.
  • Leadership abilities include setting and executing, strategy and goals, building trusts and strong partnerships.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Overview

13
13
years of professional experience

Work History

Xbox Supervisor

Education at Work
Phoenix, AZ
03.2021 - 02.2024
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Merchant Support Supervisor

DoorDash
Phoenix, AZ
06.2018 - 05.2021
  • Generated monthly financial reports for each assigned merchant account detailing revenue generated from the account.
  • Assisted in onboarding new merchants by providing training on products and services offered.
  • Negotiated contracts with prospective merchants to secure their business.
  • Attended networking events to increase brand awareness and generate leads for potential new merchants.
  • Participated in weekly meetings with senior leadership team members to review performance metrics.
  • Coordinated with internal departments such as accounting and compliance to ensure successful completion of tasks associated with opening a new merchant account.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Office Assistant

Training And Research
Inglewood, CA
10.2010 - 05.2017
  • Provided administrative support to multiple departments as needed.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Assisted in the development and implementation of office policies and procedures.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Education

High School Diploma -

Academy For Recording Arts
Hawthorne, CA
06-2009

AREA OF EXPERTISE

Administrative Operations, Client Assessment, Business Relations, Outreach Services, Customer Service, Conflict Resolution

SUMMARY OF QUALIFICATIONS

Business Relations: Easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a
commitment to providing personalized service; Build solid relationships with teammates, business partners and specialists by fostering
teamwork, partnership and collaboration; Ensure adherence to operational and regulatory policies and procedures; Confidently influence
and collaborate with others outside of reporting authority to achieve shared goals.
Organizational Management: Expertise in staff instruction, team leadership, program design/management, procedural design, task
coordination, collaboration, intelligence gathering, senior advisory and key analysis while engaging in critical problem solving and
program enhancements; Follow curriculums and learning strategies, to enhance stakeholder knowledge.
Administrative Operations: Managed a variety of training programs to staff; Tracked performances, work completions, and customer
surveys; Monitored costs and records; Trained staff on customer service operations, handling a variety of call centers, customer service
points, issues and resolutions.

Custom

KEY ACCOMPLISHMENTS:

  • Successfully managed day-to-day functions that improved productivity.
  • Implemented organizational strategies that improved employee’s performance, and engagement.
  • Increased revenue through interpersonal skills, building and maintaining relationships and understanding client needs.

Custom

TECHNICAL/COMPUTER SKILLS:

Quick base, PeopleSoft, MS Office (Word, Access, Excel, PowerPoint), Office 365, Adobe Premiere, Google Maps

Timeline

Xbox Supervisor

Education at Work
03.2021 - 02.2024

Merchant Support Supervisor

DoorDash
06.2018 - 05.2021

Office Assistant

Training And Research
10.2010 - 05.2017

High School Diploma -

Academy For Recording Arts

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Shannen Sayles