Shannen Stenerson
Stockton,CA
Summary
Energetic, detailed and influential Loss Prevention Manager and Consultant with a proven track record in developing programs to reduce theft, loss and waste in corporate environments. Exceptional investigation, interviewing and communication skills to obtain valuable information and evidence. Builds strategic alliances in support of business initiatives. Compelling leader with a history of hiring, developing and retaining high-performance teams of skilled professionals.
Overview
33
33
years of professional experience
Work History
Regional Loss Prevention Manager
General Nutrition Center, GNC
, California, Hawaii, Alaska, Washington, Oregon
08.2010 - 05.2024
- Developed and implemented a comprehensive regional loss prevention program to reduce shrinkage, increase safety, and improve asset protection.
- Reviewed internal processes related to inventory management and cash handling, to ensure accuracy and efficiency.
- Assisted corporate headquarters with developing strategies and initiatives designed specifically for reducing losses at the regional level.
- Provided guidance and assistance to store managers regarding best practices for loss prevention.
- Trained store personnel on proper loss prevention protocols and procedures.
- Collaborated with local law enforcement agencies on investigations involving criminal activity in the area.
Regional Loss Prevention Manager
Save Mart Supermarkets - N. California Division
Modesto, CA
02.2007 - 08.2010
- Conducted regular meetings with store managers and associates to discuss current security issues or concerns.
- Developed and implemented a comprehensive regional loss prevention program to reduce shrinkage, increase safety, and improve asset protection.
- Reviewed internal processes related to inventory management and cash handling, to ensure accuracy and efficiency.
- Analyzed data from various sources to identify trends in losses or suspicious activities.
- Investigated incidents of theft and fraud within assigned stores and took appropriate corrective action.
- Assisted corporate headquarters with developing strategies and initiatives designed specifically for reducing losses at the regional level.
Regional Loss Prevention Manager
Copeland Sports
, California Nevada Utah
06.2003 - 02.2005
- Conducted regular meetings with store managers and associates to discuss current security issues or concerns.
- Investigated customer complaints related to shoplifting or other forms of theft and fraudulent activities in the region.
- Provided guidance and assistance to store managers regarding best practices for loss prevention.
- Conducted regular store audits to identify potential security risks and compliance issues.
- Investigated incidents of theft and fraud within assigned stores and took appropriate corrective action.
- Monitored inventory levels on a daily basis to detect any discrepancies or irregularities in the system.
District Loss Prevention Trainer
Marshalls
Bay Area, California
07.2001 - 06.2003
- Recommended changes or improvements in existing training processes as needed.
- Trained newly recruited high-performing individuals to optimize operations and enhance efficiency.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Implemented both individual and group training for executive and loss prevention personnel.
- Demonstrated expertise in initiating, investigating, and resolving cases related to Organized Retail Crime.
Regional Loss Prevention Investigator
24 Hour Fitness
, CA
08.1991 - 07.2001
- Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
- Performed undercover operations in order detect criminal activities.
- Developed, implemented and managed all loss prevention programs for 185 stores throughout California, Arizona, Hawaii and Las Vegas.
- Detail analysis of company exception reporting systems.
- Cultivated strong partnerships with executives, supervisors, and team leaders
Education
Cal State East Bay
Skills
- Shrink Reduction
- ORC expertise
- Investigation Management
- Internal Auditing
- Asset Protection
- Employee Training
Timeline
Regional Loss Prevention Manager
General Nutrition Center, GNC
08.2010 - 05.2024
Regional Loss Prevention Manager
Save Mart Supermarkets - N. California Division
02.2007 - 08.2010
Regional Loss Prevention Manager
Copeland Sports
06.2003 - 02.2005
District Loss Prevention Trainer
Marshalls
07.2001 - 06.2003
Regional Loss Prevention Investigator
24 Hour Fitness
08.1991 - 07.2001
Cal State East Bay
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