Shannen Suiaunoa
Dixon,CA
Summary
Attentive individual with many years of experience in customer support and problem-solving in high-stress environments. Meticulous in all assignments, resulting in improved flow of operations. Reliable and ready to work to the fullest potential.
Overview
8
8
years of professional experience
Work History
Virtual Teller
Farmers National Bank Of Canfield
Niles, OH
2023.06 - 2025.05
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified transaction errors when debits and credits did not balance.
- Enrolled customers in online banking services.
Bakery Associate
Butter Maid Bakery
Austintown, OH
2019.07 - 2023.06
- Baked nut rolls and cookies.
- Coordinated deliveries and pickup times with carriers.
- Safely operated: forklift, manual, power pallet jacks.
- Oversaw high-volume order printing.
- Recorded monthly POS revenue.
- Submitted claims for damaged customer packages: UPS, FedEx, USPS.
- Documented employee performance for quarterly reviews.
- Ensured compliance with health regulations related to food handling and storage.
- Trained new employees in proper bakery, shipping procedures, and techniques.
- Provided excellent customer service by answering questions about products or taking orders from customers.
- Created training templates to improve tracking for employee performance.
Administrative Office Assistant
Right at Home
Medford, OR
2017.06 - 2019.06
- Processed payroll on a weekly basis.
- Reconciled books monthly.
- Submitted claims: Medicaid, VA, and LTC insurance.
- Answered phone calls and assisted clients with scheduling.
- Created monthly employee newsletter.
- Developed and implemented efficient office procedures to streamline workflow.
- Reviewed existing policies and procedures ensuring compliance with applicable regulations.
Education
Bachelor of Arts - Political Science
University of California - Los Angeles
Los Angeles, CATimeline
Virtual Teller
Farmers National Bank Of Canfield
2023.06 - 2025.05
Bakery Associate
Butter Maid Bakery
2019.07 - 2023.06
Administrative Office Assistant
Right at Home
2017.06 - 2019.06
Bachelor of Arts - Political Science
University of California - Los Angeles