SHANNETTE J. PETERS
Memphis,USA
Summary
Enthusiastic professional with over twenty years of experience combining quality assurance and customer support skills, as well as leading a successful team. Ability to identify issues, form solutions and implement corrective actions. Works well on own initiative and can demonstrate high levels of motivation required to meet the tightest of deadlines. Excellent communicator, writer, and team player that can adapt in any environment.
Overview
28
28
years of professional experience
Work History
Teacher
KinderCare Learning Centers
11.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Creating and delivering engaging lesson plans tailored to meet the developmental needs of young learners, while also nurturing their social and emotional growth.
- Monitoring children for health, behavioral, and emotional concerns.
- working with parents to ensure that children are learning and socializing in a positive way.
Office Manager
Monroe’s Landscaping LLC
01.2000 - Current
- Oversees daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
- Provide guidance to employees in handling errors, problems, complaints and/or disputes
- Assists with the preparation of performance evaluations of employees
- Coordinate work schedules and duty assignments with the owners
- Assisted in the recruitment of employees to include interviewing candidates and hiring
- Performs employee orientations and/or schedule training as needed for new hires
- Interpret and explain work procedures and policies to landscaping staff
- Perform employee evaluations and make recommendations on personnel actions, such as promotions or firing
- Prepares and manage reports, manuals, correspondence and other documents using a database or word processing
- Review records and reports relevant to payroll, production and other workplace activities for monitoring employee activities and evaluating performance
- Review proposals for completeness, accuracy, and compliance with Monroe’s Landscaping standards
- Prepare reports and monitored expenditures to ensure the company was within its budget
- Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation
- 40 hours per week
Administrative Assistant
US Department of Defense – DISA
06.1997 - 01.2000
- Provide high-level administrative assistance to DISA military and civilian employees
- Assisted with the creation and/or revision of interoffice correspondence, meeting materials, PowerPoint presentations, information packets, data sheet daily
- Scheduled meetings and conference calls for all departmental head; arranged conference rooms or facilities, as well as made travel arrangement as needed
- Acted as a guide and information source on DISA procedures, processes, and best practices
- Assisted with documents and using MS Office (Outlook, Word, Excel, and PowerPoint) including drafting and/or proofreading
- Completed and reconciled receipts and expense reports in a high quality and timely way
- Gathered, compiled and reported information relevant to leader’s area of responsibility
- Ordered office supplies, coordinated facilities requirements, and prepared expenditure reports
- Ensured timely completion of all high-volume assignments and requests were met daily
- Contributing to the team in a positive manner to ensure assignment were met in a timely manner
- 40 hours per week
Education
BBA - Business Management
Strayer University
Memphis, TN03-2025
Diploma - General Studies
Roosevelt High School
Washington, DC05.1995
Skills
- Microsoft Office Word, Excel, PowerPoint, Outlook, Publisher, SharePoint QuickBooks and Adobe Acrobat
Timeline
Teacher
KinderCare Learning Centers
11.2023 - Current
Office Manager
Monroe’s Landscaping LLC
01.2000 - Current
Administrative Assistant
US Department of Defense – DISA
06.1997 - 01.2000
Diploma - General Studies
Roosevelt High School
BBA - Business Management
Strayer University
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