Shannie Gatud
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Recognized for driving sales through exceptional customer service and effective problem-solving. Highly proficient in managing communications and maintaining attention to detail while fostering collaboration among staff to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Club Pilates
05.2024 - Current
- Provided accurate information about products and servies, prices and availability both in person and over the phone.
- Demonstrated proficiency in POS system operations, including sales processing, returns, and inventory lookups.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Customer Service Representative
Joe V's
11.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered proactive support to other departments, contributing to a cohesive and adaptable work environment.
Office Administrator
Shaka Power Yoga
03.2023 - 05.2024
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed and managed community events that increased engagement and built lasting relationships.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05-2023
Associate of Science -
Lone Star College
Houston, TX05-2023
Pre-Nursing
University of Houston
Houston, TXSkills
- Friendly and outgoing
- Computer proficiency
- Attention to detail
- Teamwork and collaboration
- Policy and procedure adherence
- Problem-solving
Timeline
Sales Associate
Club Pilates
05.2024 - Current
Customer Service Representative
Joe V's
11.2023 - 06.2024
Office Administrator
Shaka Power Yoga
03.2023 - 05.2024
High School Diploma -
Cypress Falls High School
Associate of Science -
Lone Star College
Pre-Nursing
University of Houston
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