Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannika Clark-King

Milwaukee,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Caregiver

Ilife
Milwaukee, WI
12.2017 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Retention Specialist

Spectrum
Milwaukee, WI
09.2021 - 11.2022
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Referred unresolved customer service issues to designated departments for investigation.
  • Verified order changes to resolve customer complaints or concerns.

Driver

Riteway Bus Service
Oak Creek, WI
09.2017 - 10.2020
  • Ensured safety of students by following all traffic laws and regulations.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Communicated effectively with parents regarding student transportation issues.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Developed positive relationships with students through friendly interactions.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Responded quickly in emergency situations by taking appropriate actions.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Complied with district policies and procedures concerning student discipline.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Transported students and teachers on school activity trips while exercising responsible leadership.

Customer Service Representative

EGS
Green Bay, WI
02.2015 - 03.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Maintained accurate records of all transactions related to insurance policies.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled and confirmed patient appointments and consultations.

Caregiver/recruiter/HR/trainer

Theres No Place Like Home home health
Milwaukee, WI
10.2012 - 08.2015
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Developed job postings for open positions and managed applicant tracking system.
  • Monitored compliance with employment laws and regulations.
  • Processed new hire paperwork and conducted onboarding orientations.
  • Investigated workplace incidents or complaints to ensure fair resolution of issues.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Facilitated job application processes for qualified candidates.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Followed care plan and directions to administer medications.

Education

High School Diploma -

Central High School
West Allis, WI
06.2006

Some College (No Degree) - Nursing

NWTC
Green Bay

Skills

  • Incident Reporting
  • Progress Documentation
  • HIPAA Compliance
  • Documentation
  • Multitasking and Organization
  • Staffing and Recruitment
  • New Employee Training
  • Pre-Employment Screening
  • Talent Acquisition
  • Recruitment
  • Resume Scanning
  • Candidate Pre-Screening
  • Administrative Support
  • Clerical Support
  • Job Applicant Interviews
  • Interviewing Clients
  • New Hire Training
  • Inbound and Outbound Calling
  • Data Entry
  • Appointment Scheduling
  • Product Knowledge
  • Scheduling
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Call Triaging
  • 10-Key
  • Order Processing
  • Microsoft Office Suite
  • Customer Service
  • Order Fulfillment
  • Microsoft Excel
  • Behavioral Management
  • Patient Assessments
  • Medication Administration
  • Clinical Quality Program Standards
  • Care Plan Assessment

References

References available upon request.

Timeline

Retention Specialist

Spectrum
09.2021 - 11.2022

Caregiver

Ilife
12.2017 - Current

Driver

Riteway Bus Service
09.2017 - 10.2020

Customer Service Representative

EGS
02.2015 - 03.2017

Caregiver/recruiter/HR/trainer

Theres No Place Like Home home health
10.2012 - 08.2015

High School Diploma -

Central High School

Some College (No Degree) - Nursing

NWTC

Similar Profiles

CREATE PROFILE
Shannika Clark-King