Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannikia Lamb

928 28th Ave Apt.A2,Alabama

Summary

Dynamic and results-driven professional with extensive cleaning expertise and supervisory experience at JC Cleaners. Proven track record in enhancing facility cleanliness and customer satisfaction through effective problem-solving and adherence to sanitation standards. Recognized for streamlining operations and fostering strong team collaboration to achieve operational excellence.

Overview

18
18
years of professional experience

Work History

Janitorial Lead

JC Cleaners
02.2021 - Current
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.

Sales Associate

Villa Nova
03.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Front End Manager

Piggly Wiggly Grocery Store
09.2007 - 03.2020
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.

Education

Central High School
Phenix City, AL
1998

Skills

  • Cleaning expertise
  • Chemical handling
  • Money Handling
  • Sanitation standards
  • Supervisory experience
  • Problem-solving
  • Multitasking
  • Customer relations
  • Multi-line telephone systems
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer satisfaction
  • Excellent communication

Timeline

Janitorial Lead

JC Cleaners
02.2021 - Current

Sales Associate

Villa Nova
03.2020 - Current

Front End Manager

Piggly Wiggly Grocery Store
09.2007 - 03.2020

Central High School

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