Shanning Carroll
Baton Rouge,LA
Summary
Skilled Assistant Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. With only one year of experience in consumer finance I have maintained top sales performer in the district for several months.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manage
Regional Finance
05.2023 - Current
- Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team member
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals.
- Reviewed credit applications for risk factors and credit worthiness.
- Demonstrated knowledge of branch products, loans and lines of credit.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Examined customer loan applications for loan approvals and denials.
Store Manager
Spencer's Gifts
09.2019 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented avenues of hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Collaborated with other managers to develop district-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Lead Bartender
Applebee's Grill + Bar
03.2015 - 10.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Store Manager
Domino's Pizza
07.2014 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Certification - Cosmetology
Cloyd's Beauty School #1
West Monroe, LA08.2017
Certification - CNA
Louisiana Delta Community College
Monroe, LA07.2011
High School Diploma -
West Ouachita High School
West Monroe, LA05.2011
Skills
- Operations Management
- Team Development
- Operational Efficiency
- Account Management
- Loans
- Cash Handling
Accomplishments
- Successfully closed an average of 17 loans per month.
Timeline
Assistant Branch Manage
Regional Finance
05.2023 - Current
Store Manager
Spencer's Gifts
09.2019 - 05.2023
Lead Bartender
Applebee's Grill + Bar
03.2015 - 10.2019
Store Manager
Domino's Pizza
07.2014 - 03.2015
Certification - Cosmetology
Cloyd's Beauty School #1
Certification - CNA
Louisiana Delta Community College
High School Diploma -
West Ouachita High School
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