Shannon Achtani
Cameron,N.C.
Summary
To obtain a position in Home Health Care and/or the Tele-Commuting Customer service Industry
Overview
20
20
years of professional experience
Work History
Cashier-Customer service
Ezfood mart
Panama city, FL
03.2004 - 10.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate handling of cash and credit payments.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for cash handling to minimize discrepancies and improve efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Bookkeeper & Office Manager
GoldKey development Inc.
Panama city, FL
03.2008 - 06.2015
- Processed invoices and managed accounts payable, ensuring timely payments.
- Reconciled bank statements with internal records to maintain accuracy.
- Assisted in preparing financial reports for management review.
- Utilized accounting software to track expenses and revenue accurately.
- Implemented filing systems for financial documents, enhancing retrieval efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Receptionist
Red Roof Inn
Panama city, FL
06.2016 - 10.2018
- Greeted guests warmly, ensuring positive first impressions and enhancing customer experience.
- Managed multi-line phone system efficiently, directing calls and relaying messages promptly.
- Coordinated room bookings and reservations using hotel management software to optimize occupancy rates.
- Assisted in maintaining cleanliness and organization of the front desk area for operational efficiency.
- Handled guest inquiries and complaints with professionalism, resolving issues to ensure satisfaction.
- Processed check-ins and check-outs accurately, ensuring seamless guest transitions during peak times.
- Collaborated with housekeeping staff to communicate room availability and special requests effectively.
- Provided administrative support by filing documents and managing inventory of office supplies efficiently.
Personal Care Assistant
Carriage assisted living facility
Panama city, FL
04.2005 - 02.2009
- Assisted residents with daily personal care activities, ensuring comfort and dignity.
- Monitored and documented vital signs, reporting changes to nursing staff promptly.
- Supported residents in mobility and transportation within the facility to enhance independence.
- Collaborated with healthcare team to develop individualized care plans for each resident.
- Engaged residents in social activities, fostering community and enhancing overall well-being.
- Maintained cleanliness and organization of resident living spaces, promoting a safe environment.
Live-In Caregiver
Always Caring Home Health Care
07.2018 - 01.2020
- Administered daily medication and monitored health conditions for client well-being.
- Assisted with personal care activities, ensuring comfort and dignity for clients.
- Developed and maintained positive relationships with clients and families to enhance care experience.
- Implemented activity plans tailored to clients' interests, promoting engagement and mental stimulation.
- Coordinated transportation for medical appointments, ensuring timely arrival and support.
- Documented daily care activities accurately in compliance with health regulations.
- Trained new caregivers on best practices for patient care and safety protocols.
- Responded promptly to emergencies, demonstrating quick decision-making and crisis management skills.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
Personal Care Assistant
Atlantic Home Staffing
Garner, NC
03.2022 - 11.2023
Education
CNA - undefined
Gulf Coast Community College
Panama City, FL01.2015
HIGH SCHOOL DIPLOMA - undefined
Shaw Highschool
Panama City, FL01.1999
Skills
- Direct customer service interaction to include reception duties, sales, bookkeeping, payroll, public communication and conflict resolution Use of office equipment to include: cash registers, hand held scanners, copiers, fax machines, computers for data entry with experience in: Excel, Office, Word, medical terminology, In-home health care provision and case management to include: patient analysis, scheduling of medical appointments, transportation and courier duties (valid NC driving Lic), meal preparation, housekeeping and assistance with personal hygiene Worked and participated with the geriatric community, autistic youth as well as those suffering from developmental disabilities, Alzheimer's and dementia
Timeline
Personal Care Assistant
Atlantic Home Staffing
03.2022 - 11.2023
Live-In Caregiver
Always Caring Home Health Care
07.2018 - 01.2020
Receptionist
Red Roof Inn
06.2016 - 10.2018
Bookkeeper & Office Manager
GoldKey development Inc.
03.2008 - 06.2015
Personal Care Assistant
Carriage assisted living facility
04.2005 - 02.2009
Cashier-Customer service
Ezfood mart
03.2004 - 10.2009
CNA - undefined
Gulf Coast Community College
HIGH SCHOOL DIPLOMA - undefined
Shaw Highschool