SHANNON ACUÑA
Gorham,ME
Summary
Efficient leadership skills, with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northeast Dermatology
04.2023 - Current
- Current duties include:
- Prepare exam rooms for patient use by cleaning between patients and ensuring that each room is stocked with the appropriate supplies.
- Preparation of procedure trays as necessary.
- Assess patient vital signs
- Interviews patients visit needs.
- Update reason for visit, current medications and any pertinent history.
- Prepare patient for specific exam, as well as updating physician with synopsis of patient history and reason for exam.
- Assists physicians and other providers with patient procedures such as suture removal, wart and mole removal, etc.
- Prepare specimens biopsied to be analyzed by packaging specimen appropriately, completing requisition form and contacting appropriate testing facility as necessary.
- Schedule diagnostic tests and procedures by providing the patient with appropriate preparation instructions and making the appointment, while tracking results.
- Facilitate referrals to other physicians as needed, and forwarding requested medical documentation, etc.
- Prior authorizations on medications and referrals by contacting the appropriate insurance professionals and providing them with the requested information, or utilizing CoverMyMeds.
- Weekly inventory of medications, injections, samples, medical equipment. Checks expiration dates and orders replenishments as needed. Orders supplies for back office as needed.
Medical Assistant II
Maine Health Behavioral Health
2024 - 11.2025
- Trained new staff in clinical protocols and office procedures, fostering a knowledgeable team environment.
- Led initiatives to refine procedural workflows, increasing overall operational efficiency within the clinic.
- Assisted with patient intake and triage to ensure efficient workflow in dermatology practice.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Medical Assistant
Galbraith Family Medicine
05.2024 - 08.2024
- Implemented inventory management practices for medical supplies, reducing waste and ensuring availability for procedures.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined patient intake processes to minimize wait times, enhancing overall operational efficiency in the clinic.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Assistant
Allergy Asthma and Associates of Maine
11.2023 - 05.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Implemented new processes to help the clinic run more effectively; providing improvement for patient care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
MEDICAL ASSISTANT
Appledore Neurology
08.2022 - 04.2023
Lead MA
Specialty Pain Management
07.2017 - 05.2021
Education
BS - General Studies
Western New Mexico University
05.1999
Medical Assistant Degree - undefined
Central Arizona College
05.2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Electronic medical records
- Compassionate
- Patient management
- Medical office management
- CPR
Certification
BLS Certified
Timeline
Medical Assistant
Galbraith Family Medicine
05.2024 - 08.2024
Medical Assistant
Allergy Asthma and Associates of Maine
11.2023 - 05.2024
Medical Assistant
Northeast Dermatology
04.2023 - Current
MEDICAL ASSISTANT
Appledore Neurology
08.2022 - 04.2023
Lead MA
Specialty Pain Management
07.2017 - 05.2021
Medical Assistant Degree - undefined
Central Arizona College
Medical Assistant II
Maine Health Behavioral Health
2024 - 11.2025
BS - General Studies
Western New Mexico University