Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
AssistantManager
Shannon Adamczyk

Shannon Adamczyk

Office and Customer Service Professional
Kenosha,WI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Personal Shopper

InstaCart
San Francisco, CA
01.2019 - Current
  • Collaborate with customers and grocery stores to ensure efficient delivery of high-quality service and products
  • Performed at 5 star status with consistent positive feedback and stellar reviews from customers
  • Increased customer satisfaction by communicating with each customer and catering to their individual needs
  • Shop for specific items in large grocery stores
  • Deliver products to customers home or business
  • Communicate directly with customers via phone, text or in person to ensure exceptional experience from start to finish
  • Select correct products or assist customer in making alternate product selections based on customers’ needs and product specifications
  • Keep records of purchases, sales and requisitions

Customer Service Associate

Kenosha Public Library - Northside Branch
Kenosha, WI
02.2021 - 07.2021
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Placed books on proper shelves when returned to circulation.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Located desired customer items through interlibrary loan system and coordinated deliveries.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.

Office Manager

Kenosha Animal Hospital
Kenosha, WI
06.2010 - 12.2018
  • Implemented processes that reduced on hand prescription diet inventory by over 50%
  • Implemented new policies and procedures that decreased accounts receivables by 75%
  • Research & write articles for Action Magazine on animal care, welfare and personal stories
  • Recognized by fellow team members as the “go to” person for any IT issues that arise in house with computers, printers or tablets
  • Delivered performance reviews, recommending additional training or advancements
  • Maintained computer and physical filing systems
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Coordinated special projects and managed schedules
  • Developed standard operating procedures for all administrative employees
  • Revitalized web content and social media profiles with new and interesting content
  • Created press releases and announcements, newsletter articles and website copy
  • Coordinated creation and deployment of videos, social media posts and other marketing collateral
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
  • Managed 4 - 6 employees with continuous coaching and mentoring
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Impromed software
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Triaged incoming patients to determine treatment needs and urgency of care
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability

Transcriptionist

Kenosha Human Development Services
Kenosha, WI
06.2008 - 06.2016
  • Used headset and transcription software to transcribe digital and taped dictation from juvenile and adult crisis workers, case managers, nurses and psychiatrists from home.
  • Returned printed and electronic form dictated reports for physician's review, signature and corrections
  • Followed all HIPAA rules and regulations regarding patient confidentiality
  • Demonstrated excellent skills to understand diverse accents and dialects
  • Transcribed sensitive documents with complete confidentiality

Owner/General Manager

Savannah’s Cabin Café
Kenosha, WI
01.2007 - 05.2010
  • Camping / Northwood’s themed restaurant from menu names to food items – we offered a very unique experience to our guests
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Developed unique events and special promotions to drive sales
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Purchased food and cultivated strong vendor relationships
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Recruited, hired and trained talented staff to fill vacancies
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Supervised daily activities of restaurant and 8 employees

Director of Community Relations/Marketing

Rolling Hills Place Senior Living
Zion, IL
11.2000 - 03.2007
  • Provided tours, counseling and coordinated move-ins for all new residents building personal relationships with each individual and their family members to ensure the best possible customer service from initial contact to move in and beyond
  • Increased census from 80% occupancy to 100% occupancy with a waiting list
  • Planned and implemented many successful public outreach events each year for the community
  • Helped the campus to maintain an outstanding reputation in community as the premier senior living campus through community relations, marketing campaigns and outreach programs
  • Maintained high level of compliance with all state regulations and inspections
  • Handled any grievances or suggestions from residents, families and other personnel with positive outcomes
  • Direct day-to-day administrative and operational functions for 61-bed facility providing guidance and leadership to over 20 employees across more than 5 departments

Education

Studied marketing communications - undefined

College of Lake County
01.1990 - 01.1992

Skills

Exceptional telephone etiquette

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Affiliations

2021 - Current

Volunteer Kindred Kitties Animal Rescue

2020

Founder of Kenosha TNR Community Cat Project

· Raised funds to trap, neuter/spay, release overpopulation of feral cats in Kenosha Community in conjunction with local rescue organizations

· Coordinated with Alley Cat Allies to educate public regarding feral cats and benefits of TNR

2014 – 2018

Licensed foster parent with CIP Kenosha County

2013 -2015

Founder of Kenosha Animal Welfare Forum

  • Helped to implement needed changes in Kenosha’s animal welfare laws to impose stricter penalties to convicted offenders

2004 – 2008

Board Member, Lake County Council for Seniors, Waukegan, IL

2004 – 2008

Editor, Lake County Council for Seniors SU Newsletter, Waukegan, IL

References

REFERENCES

Nancy Andersen

Office Manager - Kenosha Animal Hospital

(262) 818-03221

Nandersen711@gmail.com

Dr. Robert Reynolds

Former Co-Owner Kenosha Animal Hospital

(262) 945-4638

Cathy McDowell

Volunteer Coordinator - Kindred Kitties

(262) 210-1999

Krista Kennedy

Pet Sitting Client (Current client @ Kenosha Animal Hospital)

(262) 716-6829

krista.lynn.kennedy@gmail.com

Jennifer Kozelou

Branch Manager – Kenosha Public Library NS

(262) 564-6100

jkozelou@mykpl.info

Kate Dischler

Pet Sitting Client & Neighbor

(262) 496-2868

Timeline

Customer Service Associate

Kenosha Public Library - Northside Branch
02.2021 - 07.2021

Personal Shopper

InstaCart
01.2019 - Current

Office Manager

Kenosha Animal Hospital
06.2010 - 12.2018

Transcriptionist

Kenosha Human Development Services
06.2008 - 06.2016

Owner/General Manager

Savannah’s Cabin Café
01.2007 - 05.2010

Director of Community Relations/Marketing

Rolling Hills Place Senior Living
11.2000 - 03.2007

Studied marketing communications - undefined

College of Lake County
01.1990 - 01.1992

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Shannon AdamczykOffice and Customer Service Professional