Shannon Adams
Newnan,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
MVP Dogwood Veterinary Hospital
04.2022 - Current
- Acted as main point of contact for 20-40 patients per day, 4 doctors, and 20+ hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with hundreds of existing and new patients to deliver excellent and direct individualized patient care.
- Assisted patients with completing necessary paperwork and forms to provide insurance and payment option companies with essential information.
- Monitored patient health records for accuracy to meet compliance with veterinary guidelines.
- Handled 20-50 customer inquiries daily and gave suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times of under five minutes.
- Increased customer engagement by 20% through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Leadership Team Member
Chick-fil-A
05.2019 - 04.2022
- Built strong relationships with thousands of customers through positive attitude and attentive response.
- Mentored and guided 20+ employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire training.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders of 10+ simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Electronics Team Member
Target
06.2017 - 04.2018
- Greeted50+ customers daily and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise for 30+ isles.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Display Merchandiser
BBR Outdoors
09.2014 - 03.2017
- Assembled and disassembled promotional materials such as signs, banners and cardboard displays.
- Inspired guests to discover solutions through compelling visual merchandising.
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
- Greeted 50+ customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business through friendliness, hospitality, and knowledge.
- Helped customers complete purchases, and locate items.
Education
Bachelor of Science - Sociology
University of West Georgia
Carrolton, GA07.2022
Skills
- Multitasking Abilities
- Educate Patients
- Medical History Documentation
- Word Processing
- Schedule Mastery
- Managing Multiple Tasks
- Customer Relationship Management
- Sales Expertise
- Hospitality and Accommodation
- Type approximately 71 words per minute
- Digital Communications
- Strategic Networking
Timeline
Patient Care Coordinator
MVP Dogwood Veterinary Hospital
04.2022 - Current
Leadership Team Member
Chick-fil-A
05.2019 - 04.2022
Electronics Team Member
Target
06.2017 - 04.2018
Display Merchandiser
BBR Outdoors
09.2014 - 03.2017
Bachelor of Science - Sociology
University of West Georgia
Similar Profiles
SELENA BETTSSELENA BETTS
Receptionist at Dogwood Veterinary Specialty & EmergencyReceptionist at Dogwood Veterinary Specialty & Emergency
Amanda LopezAmanda Lopez
Kennel Assistant at Dogwood Animal HospitalKennel Assistant at Dogwood Animal Hospital
MAKENNA HOPSONMAKENNA HOPSON
Veterinary Technician at Dogwood Animal HospitalVeterinary Technician at Dogwood Animal Hospital