Shannon Adams

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Delivered performance reviews, recommending additional training or advancements.

• Enhanced patient experience by managing front office operations efficiently and professionally.
• Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
• Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
• Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
• Managed high call volumes effectively, addressing patient concerns or complaints with professionalism and empathy.
• Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
• Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
• Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
• Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
• Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collect patient and client documents and information upon referral.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Inventoried and ordered office supplies to maintain availability of products.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Collected copayments and processing payments with attention to detail.

• Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
• Reduced errors in specimen handling by maintaining a clean and organized workspace.
• Improved turnaround time for test results by prioritizing urgent samples and efficiently managing workload.
• Ensured accurate test results through meticulous adherence to quality control procedures and documentation.
• Contributed to a safe laboratory environment by following proper biohazard waste disposal protocols.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations, ensuring data integrity throughout the processing procedure.
• Expedited critical test results by promptly notifying appropriate medical personnel of any abnormal findings or discrepancies.
• Increased overall lab efficiency, consistently meeting daily processing quotas without compromising on quality standards.
• Ensured compliance with all relevant regulatory standards, maintaining up-to-date knowledge of OSHA requirements to support a safe working environment.
• Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.
• Participated in lab meetings and project presentations.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Assisted with the training of new technicians, sharing best practices for efficient and error-free processing techniques.

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Reduced response times by effectively coordinating with dispatchers and following established protocols.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
• Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
• Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
• Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
• Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Evaluated patient histories to assess and prioritize levels of care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Assisted with lifting and moving patients.
• Responded to 911 calls for medical emergencies.

• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Acquire insurance prior authorizations for medications
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Investigated insurance claims denials and appeals.
• Worked as a liaison between doctors and patients
• Called in prescriptions and refills for medications
• Explained medications to patients
• Dispensed sample medications
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

• Responsible for confidential and time sensitive material

• Ensure all duties are completed accurately and delivered with high quality and in a timely manner

• Carry out administrative duties such as filing, copying, binding, and scanning

• Greet visitors in front office

• Answer phone calls, take and deliver messages

• Organize and schedule meetings and appointments

• Receive, sort and distribute the mail

• Enter deposits in Quicken and pay all district bills, Take deposits to bank

• Balance all district accounts and file statements

• Produce and distribute correspondence letters, emails, and faxes

• Administer licensing tests to incoming ministers, grade and present to district board

• Prepare all reports for district board meetings

• Submit and reconcile expense reports

• Maintain a filing system

• Prepare snacks and meals for board members

• Keep district website updated

• Mail all district correspondence and budget fee statements

• Book travel arrangements

• Prepare for District Conference and Camp meeting in any capacity the district board requires

• Keep church and minister files updated

• Purchased and maintained supplies for district campgrounds