Shannon Agne
Wesley Chapel
Summary
Administrative Assistant with 6 years of experience in retail operations management and staff supervision. Proficient in Google Drive, sales strategies, and performance reviewing, with a keen eye for detail and a commitment to customer satisfaction. A visionary team player dedicated to driving company success through innovative approaches and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Open Touch Direct
Tampa, FL
06.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- I did some data entry.
- I managed all the sales reports.
- I transferred calls to specific departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Assistant Manager
Boxlunch
Wesley Chapel, United States
08.2022 - 06.2024
- I opened registers and checked emails, I supervised my associates and employees
- I remerchandised certain sections of the store
- I sent emails and monitored our performance on sales and signups of our loyalty program
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in the workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Developed strategy to increase sales and drive profits
- I also did bookkeeping, which I had to keep up with customer holds plus their information for their online orders
- I would have to make sure each order is in alphabetical order and make sure they are picking up their orders or if it needs to be returned because it was not picked up
Cashier
Dicks Sporting Goods
Wesley Chapel, United States
01.2022 - 03.2022
- I checked people out at the register I was assigned to and tried to sell credit cards and protection plans
- I would also make sure every customer is helped that was not in line at the register
- I helped in other departments when it was slow and not busy
- On certain days, every employee would deeply clean the store, which consists of vacuuming, folding clothes, picking up trash, reorganizing sections, and counting tills
Maintenance
Metro Lagoona
Wesley Chapel, United States
05.2020 - 12.2021
- I cleaned bathrooms and the entire beach
- When there was not a bar back, I would bring out inventory for the bar
- I would take out trash and presser wash chairs
Cashier/ Lobby Cleaner
Moe's Southwest Grill
Brandon, United States
06.2018 - 10.2019
- I was always the cashier checking people out and giving them their food
- I also package everyone's meals before we give them out
- I also was responsible for cleaning the lobby and giving out mobile orders
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FL12-2026
Bachelor of Science - Criminal Justice
USF
Tampa, FL01.2025
Associate - criminology
Hillsborough Community College
Brandon, FL08-2023
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2020
Skills
- Microsoft presentation
- Team player
- Staff supervision
- Microsoft excel
- Sales reporting
- Money handling
- Cleaning experience
- Microsoft word
- Employee performance evaluations
- Customer service
- Public speaking
- Google drive
- Cashiering
- Product and service knowledge
- Host/hostess
- Negotiation
- Orientation and training
- Retail operations management
- Performance reviewing
- Retail operations
- Sales strategies
- Excellent time management skills
- Computer skills
- Typing
- Communication skills
- Merchandising
- Heavy lifting
- Retail sales
- Cash handling
- Stocking
- Cash register
- Sales
- Basic math
- POS
- Data entry
- Problem-solving skills
- Customer support
- Call center customer service
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Resolving issues
- Verbal and written communication
- Answering questions
- Appointment scheduling
Certification
- Driver's License
- CPR Certification
Timeline
Call Center Representative
Open Touch Direct
06.2024 - 01.2025
Assistant Manager
Boxlunch
08.2022 - 06.2024
Cashier
Dicks Sporting Goods
01.2022 - 03.2022
Maintenance
Metro Lagoona
05.2020 - 12.2021
Cashier/ Lobby Cleaner
Moe's Southwest Grill
06.2018 - 10.2019
High School Diploma -
Wesley Chapel High School
Bachelor of Science - Computer Science
Florida International University
Bachelor of Science - Criminal Justice
USF
Associate - criminology
Hillsborough Community College