Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHannon Agresta

Bally,PA

Summary

Proven leader in the hospitality industry, adept at enhancing customer experiences and exceeding sales goals. At Schifftys, I spearheaded social media marketing initiatives and event coordination, significantly boosting customer engagement. Skilled in responsible alcohol service and customer conflict resolution, my outgoing personality and reliability have consistently fostered loyalty and operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Bartender

Schifftys
01.2020 - 06.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Operated POS and large sums of money, changed kegs, picked up liquor orders, created weekly drink specials
  • Handled all entertainment booking and community involvement as well as social media promotion.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender

Kelsey O'Shays
08.2014 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed strict recipes and drink measurements to minimize product used.

Server/Bartender

Texas Roadhouse
01.2010 - 06.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Associate of Arts - Social Sciences

Montgomery County Community COllege
Pottstown, PA

High School Diploma -

Boyertown Senior HIgh
Boyertown, PA
06.2006

Skills

  • Customer Service
  • Suggestive Selling
  • Social Media Marketing
  • Event Coordination
  • Outgoing Personality
  • Inventory
  • Highly reliable
  • Changing beer kegs
  • Handling Difficult Customers
  • Responsible Alcohol Service

Certification

  • RAMP Certified for ten years consecutively
  • ServeSafe Certified

Timeline

Lead Bartender

Schifftys
01.2020 - 06.2024

Bartender

Kelsey O'Shays
08.2014 - 10.2019

Server/Bartender

Texas Roadhouse
01.2010 - 06.2014

Associate of Arts - Social Sciences

Montgomery County Community COllege

High School Diploma -

Boyertown Senior HIgh

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SHannon Agresta