Shannon Ahner
Surprise,AZ
Summary
Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Dignity Hospice
01.2025 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Patient Advocate
Savior Hospice and Palliative
08.2024 - 01.2025
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Mobile Wounds- West side Sales
Athena Specialty Group LLC
02.2024 - 08.2024
- Marketing for home health, SNF, Assisted livings, PCP, Mobile doctors
- Presentations with home health and facility settings
Community Liaison- West Valley
Hospice of the West
08.2023 - 02.2024
- Teamwork-Empathy-Communication-Organized-Time Management
- Educating patients about available hospice services and helping them choose a facility that meets their need
- Supporting patients’ families by providing emotional and spiritual support during the dying process
- Coordinating with social workers, chaplains, and nurses to provide emotional support to patients and their families
- Coordinating with hospitals and other care providers to ensure that patients receive the appropriate level of care upon discharge
- Direct involvement with SNF, Post Acutes and Assisted livings
Intake Coordinator/Sales-Marketing
Faith Hospice
03.2022 - 02.2024
- Proficiency with Consolo, Strata, Navi, Eiation
- Completing admission paperwork
- Verifying insurance coverage/ benefits for each patient
- Scheduling appointments
- Preparing and maintaining patients’ charts
- Clerical work, filing, copying, and faxing
- DME/ Transport
- Consent signing with DOCUSIGN
- Running reports for Census
- SNF/ Doctor offices/ AL/ Group Home Marketing
Intake/Hospice Patient Care Coordinator / Staffing/ On Call-after hours
Assisted Home Health & Hospice
08.2019 - 03.2022
- Proficient in Netsmart, Strata, Navi, Eiation
- Excelled in my role requiring the ability to handle a variety of patient care
- Home Health transitioning to Hospice Care
- Home Health staffing, Hospice intake and Marketing and on call, for the entire Arizona valley
- Covered 10 SNF’s
- Demonstrated proficiencies in telephone with staffing and scheduling patients
- Maintains positive support to patients and families
- Processes accurate and timely referrals
- Establishes positive customer relationships
- Orders DME/ Transport
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
Timeline
Patient Advocate
Dignity Hospice
01.2025 - Current
Patient Advocate
Savior Hospice and Palliative
08.2024 - 01.2025
Mobile Wounds- West side Sales
Athena Specialty Group LLC
02.2024 - 08.2024
Community Liaison- West Valley
Hospice of the West
08.2023 - 02.2024
Intake Coordinator/Sales-Marketing
Faith Hospice
03.2022 - 02.2024
Intake/Hospice Patient Care Coordinator / Staffing/ On Call-after hours
Assisted Home Health & Hospice
08.2019 - 03.2022
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