Shannon Allen
Marianna,FL
Summary
I would like to secure a challenging position, were I can grow in your company. I am a dedicated Customer Service Specialist, who provides a skill set which allows me to prioritize and multi-task in a fast-paced working environment. I successfully work as part of any team to reach personal and business goals. I am known for successfully handling escalated customer support issues, and communicative customer service. I am motivated to maintain customer satisfaction and contribute to company success. I have a history with managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I offer skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer (Full-time)
Talon Security
Midway
10.2022 - Current
- Armed security, securing and protecting properties.
Scribe
Vision Center South
Marianna
01.2021 - 10.2022
- Accompanied the doctor while seeing patients, entered patient information into EMR, e-scribed medication, performed special testing, set up appointments, ran insurance.
Accounts Receivable Clerk
TRI-STATES AUTOMOTIVE WAREHOUSE
Marianna
04.2018 - 08.2020
- I have 13 stores that I am responsible for making sure their daily paperwork and deposits are correct
- I also am responsible for the Visa statements
- I make sure all receipt match statements.
Nurse
Marianna Family Care Center
Marianna
11.2013 - 05.2017
- Taking patients vitals, prior authorizations, dealing with private insurance, receptionist, calling in patients medications, rays, drawing blood, giving/receiving money and cleaning
Shipping Clerk
Arizona Chemical
Marianna
08.2009 - 09.2011
- I was responsible for taking and processing orders from over sea companies
Education
Certificate - LPN
Holmes Technical Center
01.2010
Certificate - Corrections
Chipola College
01.2001
Skills
- Microsoft office (10 years)
- Accounts Receivable
- Insurance Verification
- Medical Imaging
- Medical Billing
- Venipuncture
- Vital Signs
- Patient Care
- EMR Systems
- Experience Administering Injections
- Phlebotomy
- Microsoft Excel
- Microsoft Word
- Customer service
- Time management
- ICD coding
- CPT coding
- Medical terminology
- Phone etiquette
- Laboratory Experience
- ICD-10
- Medical Records
- Anatomy Knowledge
- Hospital Experience
- Clerical Experience
- Medical Scheduling
- Firearm certified (10 years)
- Security
- Medical Coding
- Triage
- Computer Operation
Certification
- CNA
- AED Certification
- CPR Certification
- Phlebotomy
- Security License
Additional Information
KEYWORD SUMMARY: I'm fluent in Spanish and currently hold may certifications related to my Corrections and nursing background. This training accompanied with my life experiences, has prepared me for being a strong candidate for your company. I am a hard worker and a quick learner.
Major Accomplishments
I have always assumed a supervisory role in some jobs I've had, making me more prepared for day to day operations.
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish - Fluent
Timeline
Security Officer (Full-time)
Talon Security
10.2022 - Current
Scribe
Vision Center South
01.2021 - 10.2022
Accounts Receivable Clerk
TRI-STATES AUTOMOTIVE WAREHOUSE
04.2018 - 08.2020
Nurse
Marianna Family Care Center
11.2013 - 05.2017
Shipping Clerk
Arizona Chemical
08.2009 - 09.2011
Certificate - LPN
Holmes Technical Center
Certificate - Corrections
Chipola College
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