SHANNON ALLEN
Pittsboro,IN
Summary
Self-motivated with established leadership and collaborative skills. Ability to problem-solve while ensuring client satisfaction. Exceptional organizational and oral/written communication skills. Proficient in Microsoft Office applications, Quickbooks Pro, internet and e-mail. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Drain and Excavation Service Coordinator
Gordon Plumbing
Indianapolis, IN
05.2015 - Current
- Worked closely with other departments within the company to ensure successful completion of projects.
- Toggled between multiple systems and databases to look up information and update records.
- Liaised between client and technician to keep parties fully informed.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Developed and maintained relationships with service providers and vendors.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Negotiated contracts and terms with service providers and vendors.
- Collaborated with cross-functional teams to ensure cohesive service delivery.
Vice President and Treasurer
WTF Logistics, Inc. and Candid Express, Inc.
06.2011 - 01.2015
- Responsible for setting up and maintaining all licenses, insurance and bond requirements
- Responsible for all aspects of accounts payable, accounts receivable, driver settlements, driver deductions and monthly bank reconciliations, calculating and reporting all Indiana sales tax and fuel mileage tax for each truck including filing quarterly 2290’s, IRP and IFTA filings and keeping the Unified Carrier Registration current
- Developed standard operating procedures for all departments including HR, Safety, Accounting, Customer Service and Dispatch
- Developed and implemented all aspects of driver safety program as well as, writing the company handbook and driver drug testing policy manual
- Developed orientation for new hires, ensuring all necessary paperwork was on file as well as keeping all DOT paperwork current
- Responsible for all aspects of the safety department and eliminating DOT audits
- Received Hendricks County Business of the Year for 2013 for Brownsburg, IN, based on marketing and growth
- Financially responsible for successful start-up of two corporations simultaneously.
Customer Service Rep and Logistics Agent
Transcorr National Logistics
Indianapolis, IN
01.2007 - 06.2012
- Formed trusted relationships with customers and carriers through calls and effective negotiations
- Responsible for efficient booking and appointing of all loads and all associated follow-up activities
- Dispatched shipments and relayed all necessary information regarding time, equipment, directions 2 to over 1,000 carriers
- Communicated all delays and issues to customers and carriers
- Selected as key member of team to manage six large customer accounts: PepsiCo, Temple Inland, Flutes, Novelis, Schutes, Custom Building Products
- Assess customer supply chain needs and develop the transportation solution based on knowledge of product and available equipment
Education
Bachelor of Arts in Tourism, Conventions and Event Management; focusing on customer service and hospitality. -
Indiana University Purdue University of Indianapolis
Indianapolis, Indiana12.2005
Skills
- Task Prioritization
- Attention to Detail
- Multitasking
- Ongoing client support
- Accurate Recordkeeping
- Team Leadership
Timeline
Drain and Excavation Service Coordinator
Gordon Plumbing
05.2015 - Current
Vice President and Treasurer
WTF Logistics, Inc. and Candid Express, Inc.
06.2011 - 01.2015
Customer Service Rep and Logistics Agent
Transcorr National Logistics
01.2007 - 06.2012
Bachelor of Arts in Tourism, Conventions and Event Management; focusing on customer service and hospitality. -
Indiana University Purdue University of Indianapolis
Similar Profiles
Sida LucasSida Lucas
Licensed Journeyman Plumber at Gordon PlumbingLicensed Journeyman Plumber at Gordon Plumbing
Julianna TrembleyJulianna Trembley
Office Administrator Coordinator/Dispatcher at Keith Gordon PlumbingOffice Administrator Coordinator/Dispatcher at Keith Gordon Plumbing
Kyle BoykinKyle Boykin
Plumbing Apprentice at Whitehead PlumbingPlumbing Apprentice at Whitehead Plumbing
William JohnsonWilliam Johnson
Sr Safety Manager at F.A. Wilhelm Construction CoSr Safety Manager at F.A. Wilhelm Construction Co
Caleb DollarCaleb Dollar
Shift Leader at Hot Bot PizzaShift Leader at Hot Bot Pizza