Shannon Allen
Vancouver,WA
Summary
Accomplished Executive Director with a proven track record in senior living enhancing operational efficiencies and resident satisfaction. Expert in P&L management and leadership, fostering team unity and driving sales growth. Recognized for innovative problem-solving and effective communication, significantly reducing staff turnover and surpassing quarterly targets.
Diligent Executive Director with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
The Ackerly At Timberland
07.2020 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Conducted regular assessments of residents'' physical, emotional, and cognitive well-being to adjust care plans accordingly.
- Enhanced staff efficiency through comprehensive training programs and consistent performance evaluations.
Executive Director
MorningStar
04.2020 - 08.2021
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Established partnerships with healthcare providers specializing in geriatric care to promote overall wellness among residents.
- Kept families informed about their loved ones'' progress through regular communication channels such as newsletters, phone calls, or email updates.
- Reduced staff turnover rates by providing competitive compensation packages, ongoing professional development opportunities, and meaningful employee recognition programs.
Executive Director
Clackamas View Senior Living
12.2017 - 04.2020
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted with hiring process and training of new employees.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
Education
State License - Health Administration
OHCA
Portland, OR11-2017
Bachelor of Science - Accounting And Finance
Corinthians College
Vancouver, WA12-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training/development
- Verbal and written communication
- Administrative skills
- P&L management
- Labor cost controls
Certification
- CPR/AED Certification
- Certified Dementia Practioner
- Oregon ALF Administrator
Timeline
General Manager
The Ackerly At Timberland
07.2020 - 10.2024
Executive Director
MorningStar
04.2020 - 08.2021
Executive Director
Clackamas View Senior Living
12.2017 - 04.2020
State License - Health Administration
OHCA
Bachelor of Science - Accounting And Finance
Corinthians College
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