Shannon Allen
East Point,Georgia
Summary
Seeking a career with a progressive organization that will enable me to utilize my independence, strong prolific interpersonal characters. To learn and perform my duties independently, continue to establish good work ethics along with opportunities to act in decision making resolutions with customers. And to experience work-related challenges for professional growth and advancements
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shuttle Bus Operator
Shuttle Bus Operator & GT Training, Park ATL
04.2025 - Current
- Communicated effectively with dispatch via radio transmission to ensure timely coordination of operations.
- Operated transit buses safely, ensuring timely arrival and departure at designated stops.
- Monitored vehicle performance, conducting routine inspections to maintain safety standards.
- Managed staging procedures for efficient pick-up and boarding of passengers.
- Oversaw ground transmissions, adhering to established codes and protocols for safety and accuracy.
Transporter Driver
Inspector Managed Labor Solutions
05.2023 - 04.2025
- Assigned to the Airport Acclaimed Ace Rental Car Center. Responsibility to transport all returned vehicles to refueling stations for detailed cleaning.
- Performed walk-around inspection of unit interior and the exterior and returned to the ready line.
- Other duties included moving new arrivals units, team work
- Required various assignments delivery off base.
Shuttle Bus Driver
Peachy Airport Parking
11.2022 - 02.2023
- Experienced driver with comprehensive knowledge of both domestic and international terminals.
- Proficient in all relevant codes and layout programs for guest pick-ups and departures.
Shuttle Bus Driver
The Parking Spot
09.2021 - 11.2022
- Experienced driver with in-depth knowledge of both domestic and international terminals.
- Demonstrated professionalism and effective communication in all passenger interactions.
Floor Technician/Machine Operator
CSM
12.2019 - 10.2021
- Performed a comprehensive range of cleaning tasks, specializing in the operation of floor care machinery to maintain and restore various types of flooring.
- Executed sweeping, mopping, vacuuming, carpet shampooing, and hard-surface floor maintenance, including stripping, waxing, and buffing, utilizing specialized equipment such as scrubbers and buffers.
- Conducted general cleaning duties while strictly adhering to safety protocols and promptly reporting maintenance issues to supervisors.
- Demonstrated familiarity with all domestic and international concourses at Hartsfield International Airport.
Floor Technician
AMB Janitorial Services
05.2014 - 08.2019
- Operated T-16 and T-7 floor machines to maintain cleanliness and appearance of all train-level floors across all concourses in a busy international airport.
- Performed specialized cleaning tasks, including edge mopping, dust mopping, and machine scrubbing to ensure high standards of hygiene.
- Utilized appropriate chemicals such as J Works stone and tile cleaner for effective floor care.
- Served as a carpet technician and provided additional support as a general cleaner when needed.
- Maintained a safe and organized work environment by following established cleaning protocols and procedures.
Room Attendant
Delta-Magic Sky Club
10.2011 - 04.2013
- Maintained high standards of cleanliness and organization within event rooms.
- Oversaw event spaces with a capacity to host up to 275 guests.
- Ensured tables were properly prepared for incoming guests and upcoming events.
- Verified that floors were thoroughly cleaned and the food bar was fully stocked for each event.
- Upheld a consistently professional appearance.
- Engaged in direct, face-to-face interactions with guests to provide exceptional service.
- Delivered accurate and timely responses to inquiries regarding the venue and current events.
- Ensured strict adherence to hygiene standards and safety protocols throughout the facility.
Storage Attendant
UHaul
09.2011 - 02.2013
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks, ensuring that facility has a professional appearance and fresh appeal.
- Performed comprehensive janitorial duties and assisted with facility closing procedures in collaboration with management.
- Executed additional storage-related tasks, including conducting facility walk-around, cleaning rooms, and escorting customers to view storage units.
- Responsible for managing outbound calls to delinquent customers at the call center.
Receptionist
Department of Family & Children Services
05.2007 - 10.2007
- Greeted and directed clients and callers to the appropriate departments, ensuring a welcoming and organized environment.
- Provided accurate, prompt, and courteous service to all visitors at the center.
- Managed a high volume of incoming calls, efficiently routing each to the correct party.
- Assisted case workers with mail distribution and prepared case files for mailing, supporting overall office operations.
Substitute Teacher
Agape Christian Academy
05.2007 - 07.2007
- Responsible for planning daily worksheet activities for children's participation in the classroom.
- Delivered engaging lesson plans tailored to diverse learning needs.
- Managed classroom behavior to foster a positive learning environment.
- Adapted instructional materials for various age groups and subjects.
- Collaborated with educators to enhance student outcomes and support initiatives.
- Provided individualized support to students requiring additional assistance.
- Facilitated group activities promoting teamwork and communication skills.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Maintained daily attendance records.
- Actively maintained and engaged pupils with lessons and basic writing assignments.
Document Specialist
Paragon Legal Technology
05.2006 - 12.2006
- Convert high volume of paper documents into digital format using specialized, industry leading software.
- Processed and organized legal documents to ensure accuracy and compliance with regulatory standards.
- Streamlined document management systems, enhancing retrieval speed and reducing redundancy.
- Implemented quality control measures, improving document accuracy and minimizing errors in submissions.
- Assisted with preparation of files for packing and shipping.
- Ensured all confidential files were properly labeled meeting all special requirements for these files.
- Faxed and filed documents, reports and other correspondence.
Office Assistant
Tires R Us
02.2005 - 08.2005
- Processed a wide range of transactions, including cash, credit, and debit card payments, averaging $1,000 per week.
- Established strong rapport with customers by consistently providing fast, reliable, and friendly service.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Assisted in processing customer orders and maintaining accurate inventory records using company's proprietary software.
Medical Assistant
Mainak Southern Clinic
04.2004 - 08.2005
- Managed patient check-in and check-out processes, ensuring efficient and accurate registration.
- Provided laboratory support and assisted with medical procedures to facilitate patient care.
- Scheduled appointments and communicated with clients regarding appointment times and dates.
- Filed, faxed, and maintained medical records in compliance with confidentiality standards.
- Performed venipuncture and measured vital signs with accuracy.
- Executed a variety of administrative duties to support daily clinic operations.
- Recorded patient history and maintained thorough documentation.
- Ensured patient rooms were cleaned and prepared according to health and safety standards.
- Administered patient care procedures, ensuring comfort and compliance with clinical protocols.
- Assisted healthcare providers in examinations, documenting patient histories accurately.
Education
Bachelor of Science - Healthcare Management
Herzing University
Atlanta, GASkills
- Effective communication
- Client support
- Safe passenger transport
- Box truck operation
- Shuttle Driving
- Student transportation expertise
- Reception management
- Transaction processing skills
- Healthcare Management
- Practical laboratory skills
- Venipuncture
- Assessing patient vital signs
- Phlebotomy
- Floor maintenance expertise
- Radio communication
- Vehicle inspections
- Safety compliance
- Ground transportation protocols
- Passenger management
Accomplishments
- Deans List, 2009/2010
- Honor Roll/ Perfect Attendance Award 2010
- Volunteered Atlanta Food Bank 2 years and Habitat for Humanity Store 2010
Certification
Certified Clinical Medical Assistant (CCMA) Passing Score 82%
Section name
- Advance Career Training Center-Certified Medical Assisting /Graduated with Honors 97%
- Externship: Mainak Internal Medicine Clinic/ East Point,GA 02/2005-04/2005 (100+ hr)
Timeline
Shuttle Bus Operator
Shuttle Bus Operator & GT Training, Park ATL
04.2025 - Current
Transporter Driver
Inspector Managed Labor Solutions
05.2023 - 04.2025
Shuttle Bus Driver
Peachy Airport Parking
11.2022 - 02.2023
Shuttle Bus Driver
The Parking Spot
09.2021 - 11.2022
Floor Technician/Machine Operator
CSM
12.2019 - 10.2021
Floor Technician
AMB Janitorial Services
05.2014 - 08.2019
Room Attendant
Delta-Magic Sky Club
10.2011 - 04.2013
Storage Attendant
UHaul
09.2011 - 02.2013
Receptionist
Department of Family & Children Services
05.2007 - 10.2007
Substitute Teacher
Agape Christian Academy
05.2007 - 07.2007
Document Specialist
Paragon Legal Technology
05.2006 - 12.2006
Office Assistant
Tires R Us
02.2005 - 08.2005
Medical Assistant
Mainak Southern Clinic
04.2004 - 08.2005
Bachelor of Science - Healthcare Management
Herzing University