SHANNON ALMOND
Chicago,IL
Summary
Experienced Banquet Houseman with 10 years of setting up banquet rooms, cleaning facilities, and providing excellent customer service. Proficient in assisting with event logistics and collaborating with staff for smooth event execution. Skilled in managing teams, coordinating with event planners, and training staff on proper procedures for efficient event setup.
Overview
12
12
years of professional experience
Work History
Banquet Houseman
Hospitality Service Group
Chicago, IL
01.2024 - 07.2026
- Set up banquet rooms according to event specifications
- Clean and maintain banquet facilities before, during, and after events
- Assist with food and beverage service during events
- Provide excellent customer service to guests during events
- Collaborate with event staff to ensure smooth execution of events
Janitorial
The Art Institute Of Chicago
Chicago, IL
12.2020 - 12.2023
- Cleaned and maintained designated areas, including restrooms, offices, and common areas
- Performed routine inspections to ensure cleanliness and sanitation standards were met
- Stocked and replenished cleaning supplies and equipment as needed
- Handled waste disposal and recycling in accordance with company policies
- Responded promptly to maintenance requests and addressed any issues efficiently
Lead Banquet Houseman
Congress Hotel
Chicago, IL
12.2014 - 12.2020
- Managed and supervised a team of banquet housemen to ensure all event setups and breakdowns were completed efficiently and according to client specifications.
- Coordinated with banquet captains and event planners to execute event setups, including arranging tables, chairs, linens, and other decor items.
- Inspected event spaces before and after events to ensure cleanliness, organization, and compliance with safety regulations.
- Trained new housemen on proper event setup procedures, equipment usage, and customer service standards.
- Assisted with inventory management, ordering supplies, and maintaining equipment to support smooth banquet operations.
Education
Associate -
General Studies
Chicago, IL06-2021
Skills
- Customer Service
- Banquet Functions
- Function Rooms
- Meeting Space
- Food Service
Timeline
Banquet Houseman
Hospitality Service Group
01.2024 - 07.2026
Janitorial
The Art Institute Of Chicago
12.2020 - 12.2023
Lead Banquet Houseman
Congress Hotel
12.2014 - 12.2020
Associate -
General Studies