Shannon Alteri

Detail-oriented and experienced professional with a demonstrated history in customer service, public assistance program administration, and office management. Proven ability to handle confidential information, provide excellent service, and contribute to efficient operations. Seeking a challenging and rewarding position where I can utilize my skills to contribute to a team's success. Highly skilled Texas Works Advisor with 6+ years of experience in casework, policy analysis, and fraud prevention. Expertise in customer service, data entry, and confidential information management (including HIPAA). Seeking a role with growth potential where I can leverage my expertise and contribute to a dynamic organization. Adaptable and reliable professional with experience in public assistance, office management, and customer service. Strong skills in policy analysis, data entry, and customer service. Eager to apply my skills and experience in a new opportunity. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

• 2 customer services awards from JCPenney.
• Received certificate of completion from TX HHSC fraud prevention conference 2022.

• Acting in community theater
• involvement in a FaceBook fitness group
• Table Top Gaming (Dungeons and Dragons)