Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Alvarado

Clermont,FL

Summary

Customer-centric entrepreneur professional with a wealth of experience and proven successes in all areas of sales, marketing, social media, customer retention, problem solving and business development. Maintaining strong relationships, loyalty, and trust. Demonstrating a solution-oriented mindset while maintaining a professional etiquette. Dynamic and detail-oriented with the skills to manage business relationships, provide exceptional client trust and discreetly handle confidential matters.

Skills include: Inside sales,outside sales, Google, connecting like minded people, Customer needs analysis, team building, excellent time management, marketing, social media platforms advertising, coaching, business growth, retention, self-driven, goal oriented, mentoring, and attention to detail.

Overview

18
18
years of professional experience

Work History

Health Services Coordinator

Wellways
Clermont, FL
05.2023 - Current
  • First point of contact fro all leads. Creating excitement and value in the products. Displaying a true passion for health and wellness.
  • Guide new members through a flawless process to better health, while connecting them to professional guidance on their journey.
  • Manage all health services leads. Schedule consultations and appointments. Follow daily with members.
  • Collaborate with members on their goals and interest while personalizing each experience, to be sure they feel authentically connected and safe with us.
  • Billing for all services.
  • Building and maintaining relationships with staff and members.
  • Educating member on our health services and connecting them with the most aligned staff member for them.
  • Daily updates on Google Sheets and dashboards
  • Developed and maintained quality assurance procedures for health services operations.
  • Explained policies, procedures and services to members.
  • Communicated with members with compassion while keeping medical information private.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Resolved issues related to billing inquiries or member
  • complaints in a timely manner.
  • Helped successfully pilot a new program fro Wellway

Business Owner/Operator

Evolve Salon
Wellington, FL
04.2016 - 12.2022
  • Developed, nurtured and maintained business relations with clients, which generated $500,000 services during the course of ownership at Evolve Salon.
  • Maintained responsibility for thousands of dollars in products, effectively managing inventory.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Frequently studied market to keep abreast of new industry trends.
  • Provided elite customer service by resolving escalated problems and calmly responding to priorities.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
  • Increased sales $20,000 yearly by establishing goals, overseeing performance and selling value added services.
  • Performed outstanding customer relationship management, ensuring educating clients, customized products/ services and creative, turnkey solutions.
  • Maximized productivity by maintaining calendars, scheduling appointments, tracking services rendered as well as expenses, sending promotional emails to clients, maintaining salon equipment
    and ordering salon supplies.
  • Assessed and restructured administrative and marketing procedures employing standardized, Clover app pay system to achieve greater efficiency and a client reward system.

Life Coach

Evercoach (www.evercoach.com)
05.2021 - 12.2022
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Facilitated group meditation sessions and learning discussions to further objectives.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Proficient in effective communication and active listening while providing a safe place for discovery.
  • Recognized for maintaining a solution-oriented attitude.
  • Assist clients in developing realistic goals.

Certified Health Coach

INN (www.integrativenutrition.com)
02.2014 - 02.2017
  • Recommended nutrition and fitness modifications to improve overall health of clients.
  • Provided comprehensive, empowering and professional coaching programs so members remain motivated to attain personal health and fitness goals.
  • Identified process improvements in day-to-day functioning of department.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

Master Colorist

Pyure Salon
Wellington, FL
01.2008 - 04.2016
  • Top sales professional bringing in $125,000 in services.
  • Top performer for value added services in one year, totaling $30,000
  • Winner of sales trips and incentives.
  • Communicated effectively with clients to establish expectations and desires for color treatment.
  • Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
  • Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
  • Achieved the top tier promotional level (4 levels) within less then 3 years at the company.
  • Ability to handle unsatisfied clients with my positive demeanor and calm ability to handle stressful situations to resolve the problems and improve client retention.

Realtor

Century 21
Lake Worth, FL
01.2006 - 04.2010
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Compared recently sold area properties to determine competitive market prices.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Wrote contracts to outline sales and purchases of properties.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Reviewed market research data and changed sales plans accordingly.
  • Negotiated, facilitated and managed real estate transactions.

Sales Associate Team Leader

Studio One To One
Wellington, FL
07.2006 - 12.2008
  • One on one sales packaging experience, creating beautiful composites allowing the client to see possibilities. Emotional marketing.
  • Used consultative sales approach to understand and meet customer needs.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Education

High School Diploma -

Whittier Regional Vocational Technical High School
Haverhill, MA
06-1993

Skills

  • Social Media Tools
  • Workflow Management
  • Client Consulting
  • Policy and Procedure Development
  • Proficient in Google Sheets
  • Policy Implementation
  • Administration and Management

Timeline

Health Services Coordinator

Wellways
05.2023 - Current

Life Coach

Evercoach (www.evercoach.com)
05.2021 - 12.2022

Business Owner/Operator

Evolve Salon
04.2016 - 12.2022

Certified Health Coach

INN (www.integrativenutrition.com)
02.2014 - 02.2017

Master Colorist

Pyure Salon
01.2008 - 04.2016

Sales Associate Team Leader

Studio One To One
07.2006 - 12.2008

Realtor

Century 21
01.2006 - 04.2010

High School Diploma -

Whittier Regional Vocational Technical High School

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Shannon Alvarado